Ruined Your Relationship with Readers?

Has your relentless pursuit of eyeballs ruined your relationship with readers?

I bet it has.

If all you do is dangle click-bait and recycle sales-talk, you're driving readers away―and wasting your chance for romance on the biggest social network of them all, email.

Only value keeps the relationship alive.

Newsletter publisher Inside proves it. In less than a year, the startup has attracted 300,000 readers. Its newsletters garner 40% open rates, 10% click rates.

The secret sauce? Good content.

"We think news on the internet is broken," the company's website says. "Too much writing is optimized and incentivized for traffic and virality, instead of impact and quality."

By focusing on value instead of hits, Inside keeps readers reading. And a happy reader shares her love―causing your list to grow.

So how does Inside do it?

According to Austin Smith, Inside’s general manager:

• Five full-time staffers and 10 freelancers produce all the content for 28 newsletters. Staffers are generalists with multiple beats.
  
• Each newsletter comprises 70% curated content, 30% original. The content is "deep dive," business-only, and written for an advance audience.
  
• Staffers favor stories readers may have missed because other news outlets have ignored them.

Thought Leadership: It's Not What You Think

Content marketing agency Grist asked 200 execs to assess thought leadership. Their responses will surprise you:

• 84% say thought leadership adds value to their roles as executives, and 66% say they count on it to stay ahead of trends. Only 36% say they use thought leadership to gauge the expertise of an author; but 40% will contact an author, if they find a piece worthwhile.
  
  
• 46% want thought leadership that offers fresh perspectives; only 26% want content that's action-oriented. 63% say thought leadership fails when it's conventional; and 58%, when it's unoriginal. Only 31% ever read all the thought leadership they uncover; and only 28% say it actually influences their decisions.
  
  
• 63% prefer short (800-word) articles; and 57% prefer short (300- to 500-word ) blog posts. Only 45% will read 1,200-word pieces; and only 28%, 4,000-word pieces. Only 26% will devote attention to videos; and only 25%, to podcasts.

So how can you please executives?

• Create thought leadership content that's provocative, original, forward-looking, and issue-oriented. Execs don't need one more post on "10 Ways to Modernize Your [Fill in the Blank]."
  
  
• Avoid not only stale, but fluffy topics; and shun sales-talk. Create content your industry's leading media outlets would reprint.
  
  
• Don't just record (as in videos and podcasts). Write. And write short.

Lunch Bunch

If you want your content consumed by one in three executives, serve it on Mondays and Fridays during lunch.

Grist asked top executives at 200 large companies when they're most likely to read, watch or listen to "thought leadership" content. 

More than one-third said 12 to 2 pm. More than two-thirds also said Mondays; and more than half, Fridays.

Executives' stated preferences don't jibe with most content marketers' belief that mobility means content is consumed "anytime, anywhere."

The survey shows it's actually consumed—by top executives, anyway—over lunch at a desk.

If Your Event isn't Eventful, It's Just Another Meeting

The investor of today does not profit from yesterday's growth.

— Warren Buffett

Bundled tips. Distilled solutions. Condensed books. Expert panels. Industry roundups.

Sound like your conference?

You're preparing attendees for the last war. But they need to wage tomorrow's.

"Traditional conferences focus on finding solutions to yesterday’s problems," says conference designer Jeff Hurt.

Smart attendees (that's redundant; stupid people skip conferences) don't need more packaged information; they need results (remember, the word event comes from the Latin for result.)

"People no longer come to your meetings to get information," says planner Holly Duckworth. "They come to make sense of the deluge of information they already have."

If you're not transporting attendees to a future world, helping them adapt to new realities, and equipping them to thrive, you're not offering results.

To put it another way, if your event isn't eventful, it's just another meeting.

Where's the Thought in Thought Leadership?

Thought leadership is to leadership as fast food is to food.

While the stuff served daily through most B2B marketers' Tweets, videos, blog posts and e-books looks tasty and can be consumed quickly, it isn't particularly satisfying. Or good for you.

Although there are thousands of exceptions, most B2B marketers rush out junk, contributing to the deafening "content shock" Mark Schaefer describes.

Plainly, simply, thought leadership shouldn't be advertising. It's supposed to be content that's authentic and that articulates leading-edge thinking, not your marketing department's  social media strategy.

And thought leadership shouldn't be about media. It's supposed to focus on thought, not LinkedIn or Meerkat or Snapchat.

B2B marketers are hacking the system when they publish non-nutritional content, however carefully it's dressed to resemble food for thought.

Ironically, every B2B marketer could contribute thought leadership, if only she trusted the few thoughtful individuals inside her organization—and they trusted themselves. Sadly, neither do.

"Thought leaders focus on crafting ideas, not audience reaction and reach," says digital marketer Walter Adamson in Firebrand. 

He's 100% right. Thought leaders don't lean on vapid videos and tricked up infographics to entreat customers. They rely instead, TEDishly, on "ideas worth sharing."

"Being a thought leader means putting your own personal thoughts out there in whatever form appeals to you," Adamson says. "It’s not about the medium. It’s about the message and it’s about filling in the white spaces which teams of content producers don’t even know exist."

Color of the Year

"Society is a troop of thinkers, and the best heads among them take the best places."

— Ralph Waldo Emerson

After Pantone each December announces its "color of the year," you'll see that color throughout every piece of marketing collateral you run into for the next 12 months.

"Thought leadership" is 2016's color of the year.

B2B marketers who've donned the color aren't fooling anyone, according to a new study by Hill+Knowlton and The Economist Group.

"The very idea of what it means to be a thought leader—once limited to an elite group of businesses that truly developed proprietary knowledge—is increasingly seen as an overused and self-serving tactic, one that is contributing to the noise rather than cutting through it," says Jeff Pundyk, a coauthor of the study.

Nearly 1,650 executives were asked their opinions of the "thought leadership content" they encounter:

• Three in five say they're confused and overwhelmed by the sheer volume of that content. Ironically, eight in ten marketers plan to produce more in the coming 12 months.

• Seventy-five percent say they've become more selective about the thought leadership content they consume.

• Executives are compelled by thought leadership content only when it's “innovative,” “big picture,” “credible,” and “transformative;" they're turned off by content that's “superficial,” “sales driven,” and “biased.”

"Executives continue to rely on credible, fact-based content; in fact, they are consuming more of it but from fewer sources," Pundyk says.

"Today’s business executives are no longer looking for thought leaders; they are looking for authentic thought partners."

The Blog as a PR Tool

Master marketer Edward Segal contributed today's post. Edward helps organizations generate publicity about their activities and shows leaders, staff and members how to deliver effective presentations.

A blog is a fast and easy PR tool you can use to promote your knowledge and expertise to a wide audience.

But like other PR tools, blogs should be used for specific reasons and with the hope of achieving particular results. Writing a blog for the sake of seeing your name on the screen is not publicity. It's vanity. Just like issuing a news release when you have nothing to say, a “content-free” blog does little to establish or enhance a positive reputation for you or your company.

Here are some tips for blogging the right way and for the right reasons:

• Create a comprehensive list of your knowledge, expertise, or services. Then prioritize the topics that are most important to you and write what you know about.

• Follow the blog posts of others to see what they have to say on the topics you want to write about. Instead of simply repeating that they’ve already said, find something new or interesting to write about the matter. Posting new and original material will help you stand out from the crowd. Unless, of course, you are more interested in being an echo chamber instead of a fresh voice.

• Depending on the blogging platform you choose to you, you can have a big say in deciding how large or small you’d like your potential audience to be. If you think bigger will be better, and then include a link to your blog on your Web site, social media platforms, e-mail signature, etc.

• Decide how much feedback, if any, you want from your audience. While encouraging dialog among followers of your blog can lead to a larger audience, you also run the risk of losing control of the nature and focus of the content. This is not a bad thing if you want to build an online community, but it could also be frustrating if you think “your” blog has been hijacked by others.

• Plan your blogging activities as if they were like any other important part of your marketing activity. Because they are!

• Experiment with different blogging formats (e.g., word-based versus video-based) before making a final decision about the kind of blog you want to do. If you are more comfortable in front of a keyboard instead of a camera, then launching a YouTube-based blog will not be best for you. How you blog will dictate the platform you should employ.

• If you already have an established reputation, reinforce that image with appropriate blog posts. If you are just starting out in business and have no brand, think long and hard about what you want people to know and think about you. Then take steps to ensure that the content you post does not stray from that desired reputation.

• Keep current on trends and developments in your industry, profession, or areas of expertise. To receive the latest news, set up Google Alerts for key words, phrases and topics you want to follow.

• After you’ve had an opportunity to try your hand with blogging, have an honest conversation with yourself about the experience. Does blogging make sense for you? Is it something that you really want to continue doing, or has it becomes a drag? Every PR activity should be done for the right reasons. Don’t let your blog become a slog.

The Experience Stack

A race is on to deliver "the experience stack," says Mike Wadhera in TechCrunch.

Mobility has fundamentally changed computing, he says.

While desktop computing was all about your timeline-based profile (think Facebook), mobile computing is about in-the-moment self-expression (think Snapchat).

With the onrush of mobility, "You are not a profile. You are simply you."

We've all become, in effect, amateur auteurs. 

"The stories we tell each other now begin and end visually, making the narrative more literal than ever," Wadhera says.

Providers are racing to monopolize mobility by building a pile of immersive toys he calls the experience stack (pictured here).

"The full stack is in service of capturing and communicating real-world moments," Wadhera says. "Reality is its foundation. As you move up, the layers transition from physical to logical. At the top is the application layer made up of products like Snapchat Live and Periscope."

Tomorrow’s toys will boggle our storyteller's brains, Wadhera says.

"Our online and offline identities are converging, the stories we tell each other now start and end visually and investments at every layer of a new stack are accelerating the development of experience-driven products. Taken together, these trends have cracked open the door for a new golden age of technology."

Brevity: Key to B2B Content Tilt

Stephen King's advice to writers who crave an audience:Leave out the boring parts.

"If you can't write your idea on the back of my calling card, you don't have a clear idea," impresarios say.

B2B marketers would do themselves a favor scribbling more (or less) on the backs of calling cards.

In Chief Content Officer, "content tilt" champion Joe Pulizzi praises PricewaterhouseCoopers' newsletter series 10 Minutes ("content tilt" equates to a brand's point of difference).

As its name implies, the series promises readers 10-minute mastery. 

And, as you'd expect, the topics are thorny: audits, cyber-security, data privacy, derivatives and eco-efficiency.

Pulizzi calls the newsletter series an example of content tilt "genius."

"PwC understands its audience members need intelligent, mission-critical information on complex business topics, but they don't have time for long-form content. The newsletter is designed to aid skimming, and is alway short and to the point."

PwC gets B2B content tilt.

Leave out the boring parts.

Beware Spectral Evidence

Before a judge ruled against its admission in 1693, spectral evidence was used to condemn Salem's witches to death.

A defendant could be convicted solely on the testimony of a witness who claimed the defendant appeared to him or her in a dream.

Inadmissible in a court of law, spectral evidence is a red herring that still holds sway in today's court of public opinion.

We're engulfed by everyday examples:

• Every social media user has the attention span of a goldfish (although NIH never issued that finding).

• Every business must innovate or die (although only 3% of new consumer products enjoy first-year sales above $50 million—the benchmark of a successful launch).

• Every Planned Parenthood clinic profits from fetal tissue sales (although the activist behind the claim has admitted to faking his documentary).

Before your next witch hunt, please, check your facts.

Should You Blog When You're Tiny?

You're never too tiny to blog, says blogger Lindsay Kolowich.

"Some of the most dramatic successes we've seen with blogging come from businesses in niche industries," she says.

Kolowich points to the success of tiny Conversant Bio.

The firm boosted leads seven times in 10 months by publishing six posts a month.

When it comes to blogging, the burning question isn't should, but how.

Conversant Bio found the secret to blogging success when it quit being a supplier and became a thought leader.

Instead of publishing hackneyed posts like "10 Benefits of a Tissue Sample for Research," the firm published posts about trends in cancer research.

The posts pulled prospects because they included keywords pharma researchers use when they Google—and not by accident.

Before writing any post, the firm learned the keywords prospects Google by asking cancer researchers. Its writers then created posts that included one or more keywords in the title, subheads, body and meta-tags.

Within 10 months of starting its blog, Conversant Bio saw visits swell to 34,000 a month (70% as a result of Google searches).

The firm turned readers into leads by offering them e-books based on the blog posts.

Conversant Bio's chief commercial officer anticipates a 14,500% ROI in the effort in three years.

5 Sure-Fire Steps to Thought Leadership

Master marketer Edward Segal contributed today's post. Edward helps corporations and organizations generate publicity about their activities and shows leaders, staff and members how to deliver effective presentations.

What would you rather be: a chief or just another member of the tribe? A trail blazer or trail follower? Someone who helps determine and influence the conversation or a worker bee that waits for others to establish the agenda? 

If you’d prefer to help set the pace instead of simply run the race, then the chances are you would like to be a thought leader. Here’s how to do it: 

Be an expert

• Select topics or issues about which you have knowledge.

• Have or develop a track record of writing or speaking about your topics or issues to groups and organizations in the industries or professions in which you want to be considered a thought leader.

• Stay ahead of the curve by thinking about your field beyond today and sharing predictions or forecasts that illustrate your authority in the field.

Be a joiner

• Join or lead groups and organizations that are more likely to help establish your role as a thought leader.

• Volunteer to serve on committees or task forces that can bolster your expertise and add to your credentials as an authority.

Be visible

• Identify, create and take advantage of appropriate opportunities for you to be seen as an expert or authority, including speeches, presentations, and media, blog, and podcast interviews.

• Post on your website or social media platforms links to articles, interviews, speeches, etc. that you have done about your areas of specialty.

• Practice your ability to prepare and deliver short, pithy and memorable quotes that will be used by journalists and bloggers in their stories about or interviews with you.

Be a student

• Keep current on the trends and developments in the areas in which you are or want to be considered an authority.

• Study other thought leaders inside and outside your industry or profession. What can you learn from their successes that you can apply to your own efforts to become or stay a thought leader? 

Be persistent

• Identify or create new opportunities to position yourself as an authority and expert.

• Maintain a blog to which you post on a regular basis, and install a widget so that people can be notified about each new post.

• Reinforce your role as a thought leader in ways that you have not done before, such as writing a book, starting a blog, becoming a public speaker, or proactively seeking media interviews and speaking opportunities.

• Set monthly, quarterly or annual goals and milestones of important activities and accomplishments that can help you become and remain a thought leader.

Becoming a thought leader can be a self-fulfilling prophecy. The more you act like you are a thought leader, the more likely it is you will become one.

Trivial Pursuits

The CEO of a large corporation sought to parade his gravitas on LinkedIn this week by posting a lovely bromide.

Before deleting it, he inspired the multitudes to mockery.

But who, really, cares nowadays about spelling and grammar?

Truly, spelling and grammar are trivial.

Trivial comes from the Latin word trivium, "a place where three roads cross." In short, a "commonplace."

Medieval scholars borrowed the trivium to describe the first three liberal arts: grammar, rhetoric and logic. They thought grammar, rhetoric and logic were the very core of all learning.

What did they know?

The liberal in liberal arts, by the way, comes from the Latin word liberalis, "worthy of a free person" (as opposed to an ignorant slave).

Why trouble yourself with trivia, when you're busy being a thought leader?

Show your thankful.

Herdwick Shepherd Tips the Model

Q: Social media gurus talk in praise of the tribe. But who stands up for the herd?

A: James Rebanks, the "Herdwick Shepherd."

A self-proclaimed Luddite, Rebanks is a British farmer and author of the best-selling memoir The Shepherd's Life.

With 75,000 followers, he's also a Twitter phenomenon.

Writing for The Atlantic, Rebanks calls Tweeting about sheep "an act of resistance and defiance, a way of shouting to the sometimes disinterested world that you’re stubborn, proud, and not giving in."

What goes here?

Sheep have long symbolized the very opposite of "resistance and defiance."

"Fortunately, the world is not built solely to serve good natured herd animals their little happiness," the free-spirited philosopher Friedrich Nietzsche once said.

"I define 'sheepwalking' as the outcome of hiring people who have been raised to be obedient and giving them a braindead job," Seth Godin says.

Intentionally or not, Rebanks has flipped the model.

Or should I say, tipped?

Suddenly sheep are superbly chic.

SPEAKING OF TIPPED: Ann Ramsey tipped me off to the Herdwick Shepherd.

7 Rules to Rock Your Content

Scale your brand's voice… 

Master the social networks…

Ignite likes and shares…  

And pocket more money than you ever thought possible!

No kidding.

Content will rock your bottom line.

But, you ask… How? 

How do I rock my content?

It's easy.

Follow these 7 rules.

They come courtesy of maxi-marketer William Claude Fields...

1. A thing worth having is a thing worth cheating for. 

Is your goal to grab millions of eyeballs? Stuff your stuff with keywords.

2. If you can’t dazzle 'em with brilliance, baffle 'em with bullshit. 

Great content takes hard work. Why bother?

3. You can fool some of the people some of the time—and that’s enough to make a decent living.

Every platform delivers a different audience, so repackage every piece of content you create. But don't spend a lot time at it. 

4. Start every day off with a smile and get it over with. 

Cheery content's contagious, so publish drivel daily before 9 am. Then head to the beach and relax.

5. I am free of all prejudice. I hate everyone equally. 

Don't discriminate: treat all audiences with the same low level of respect. Pretend you're United Airlines.

6. If at first you don’t succeed, try, try again. Then quit. No use being a damn fool about it. 

Fail fast, fail forward.

7. A rich man is nothing but a poor man with money.

Take the 6 rules above. 

Rinse. 

Repeat.

And have a happy April 1, my rich friend.

Chili Pepper Burns

Mary Boone co-authored today's post. She is considered a leading authority on the design of meetings to incorporate engagement.

Bob:

For as long as I've been involved in event promotion, I've been stymied by the ubiquitous chili pepper brochure.

From time immemorial, every event planner who's ever held an event of any size anywhere in the American Southwest, it seems, has illustrated the cover of her promotional brochure with a chili pepper.

I understand why a B2C event planner might use the tactic.

But why—when attendees are time-starved, budget-conscious and results-driven—do B2B event planners persist in the belief that destination matters? That destination influences prospective attendees' decision to attend a B2B event, or prefer one event over another?

The answer: DMOs.

Destination Marketing Organizations (in quainter times called "Convention and Visitors Bureaus") have brainwashed two generations of B2B event producers.

And not for the better.

In the drive to "put heads in beds," DMOs have propagated the myth that B2B events are just a form of tourism.


Their sway over B2B event planners has cost the planners dearly—in attendance, income and career.

That's why I insist chili pepper burns.

Mary:

I don’t think the answer to this situation is to dismantle DMOs. I think the answer is to raise awareness and educate.


Imagine this. An event planner is putting together an event. She is trying to figure out, among a million other details, where to hold it.


What if she knows the “Flo” (think Progressive insurance) of DMO professionals? She calls Flo. “Flo, I need to hold this event somewhere and I’m not sure where.”


Flo: “Tell me more about the objectives of the event. What’s your organization trying to achieve? What type of environment is going to support those objectives? Tell me more about the culture of your organization…”


Then, after a great conversation, Flo says, “You know, I’d love to be able to say that Chili Pepper, Texas, has the perfect venue for you, but this one time I have to admit that Vancouver, B.C., might be better.”


Shock and awe. So this time Flo doesn’t get the business, but guess who our planner is going to call every time she needs help?


If DMOs are educated to be consultative, client-centric, and business-focused in their interactions with planners, they can be deeply essential to the process of strategically selecting a location that matches the needs of both the event and the business.

Happy Accidents

Christopher Columbus discovered America while seeking a sea route to Asia.

Alexander Graham Bell was hoping to help teachers of the hearing impaired when he stumbled on the telephone.

Three PayPal employees built YouTube to compete with the dating site Hot or Not.

Objectives feel good, but accidents often outshine them, as researcher Andrew Smart says in Harvard Business Review.

"Our objective obsession might be doing more harm than good, causing people, teams, and firms to stagnate," Smart says.

Statistics and stories about inventions prove that.

"Reports indicate that half are the result of not direct research but serendipity—that is, people being open to interesting and unexpected results."

Smart says we should ditch all the goals for "detours" that might lead to "something new and interesting."

"The more time we spend defining and pursing specific objectives, the less likely we are to achieve something great."

2,200 Steps to Killer Content

Do the content marketers in your organization sit in cubicles all day?

They should know better.

Big ideas don't come from sitting.

As Nietzsche said, “All truly great thoughts are conceived while walking.”

Writers have always understood walks are not trips around the block, but treks through idea-land.

Aristotle, Kant, Rousseau, Blake, Dickens, Woolf, Hemingway—all were avid walkers.

"The moment my legs begin to move,” Thoreau said, “my thoughts begin to flow.”

Why does walking work?

Because we don’t have to think hard when we do it.

Our minds are free to wander—and unleash a parade of images.

"Writing and walking are extremely similar feats," Ferris Jabr says in The New Yorker.

"When we choose a path through a city or forest, our brain must survey the surrounding environment, construct a mental map of the world, settle on a way forward, and translate that plan into a series of footsteps.

"Likewise, writing forces the brain to review its own landscape, plot a course through that mental terrain, and transcribe the resulting trail of thoughts by guiding the hands.

"Walking organizes the world around us; writing organizes our thoughts."

Two Stanford researchers have, in fact, shown that walking boosts creativity by 60%.

So, here are the steps to killer content.

Go outdoors.

Walk a mile.

Come back.

Kill it.

Thinkers Thrive

Sales gurus call the ultimate customer relationship that of "trusted advisor."

But what is a trusted advisor?

"A trusted advisor is an expert, someone who brings you a new idea or teaches you something she has learned about your industry," Jim Clifton, CEO of Gallup, told members of the Direct Marketing Association of Washington at last night's annual meeting.

If you're not your customers' trusted advisor, you'll inevitably have to compete on price alone, Clifton said. 

And inevitably go broke in the process.

Of course, you can stay off the radar and earn the trusted advisor label by dint of hard work.

Or you can use a little marketing to help you by cementing your stance as a "thought leader."

Becoming a thought leader is a six-step process, says blogger Maddy Osman.

1. Follow and comment on news in your niche

Make connections that will alert you to breaking news, then toss in your two cents. "Finding ways to make industry connections will help your company move from news consumer to news creator," Osman says.

2. Be disagreeable

Thought leaders find ""the sweet spot between saying something that not everyone will agree with, and completely stirring the pot with a controversial opinion."

3. Be nice

Be generous with praise and thanks for those who engage with and support you.

4. Hunt for exposure

Seek and jump on every opportunity to collaborate on a content marketing project.

5. Be charitable

Except for perhaps an email address, don't ask people for anything in return for your thoughts.

6. Get out and speak

Speak at and sponsor key industry conferences, and never refuse speaking opportunities at smaller events.