Hedging

"Lead-gen leaders" are twice as likely to use a multi-channel approach as "mainstream companies," according to a survey of 1,000 B2B marketers by Digital Doughnut.

You could say lead-gen leaders understand hedging.

They know that "no single class of content asset stands out as particularly effective for driving good-quality leads," as Digital Doughnut reports; and yet, at the same time, that every class―if used well―can drive good-quality leads.

The channels they find most effective? The answers below might surprise you.

Source: The State of B2B Lead Generation, courtesy Digital Doughnut

A Nation of Videots

A Facebook exec recently predicted her platform would be "all video" in five years.

Her prediction should neither surprise nor disturb you in the least bit.

The social platforms like Facebook are becoming gargantuan public access TV stations. Think Wayne's World meets Warhol's World. Everyone will be famous for 15 minutes, because every schmo will have a show.

Face the fact: we are a nation of videots. 

It's why we retweet videos more than text messages; why the appearance of the word “video” in an email's subject line boosts opens; why YouTube is the second most-used search engine; and why Facebook is going "all video."

Mindset, not media, determines what's expressed, as Aldous Huxley said 80 years ago. We like only what we can like; what we're psychologically capable of liking; what we're conditioned to like. 

"The Zeitgeist is just professor Pavlov on a cosmic scale."

We like video.

That's why every marketer had better climb on the video bandwagon. And if you're not convinced, chew on these findings from Animato:

• 96% of customers find videos help purchase decisions
• 77% think companies that market with videos are more engaging
• 71% say those videos give them a positive impression of the company
• 58% consider companies that market with videos are more trustworthy

Micro Ads: Small is the New Big

Micro ads deliver macro results, according to a new study by IPG Media Lab.

When viewed on smartphones, micro ads—videos 5 to 15 seconds in length—yield better brand recall, preference and purchase intent than longer ads, the study found.

Micro ads also yield better results among Millennials than viewers of other ages.

Micro ads enjoy an advantage because they're bite-sized, the researchers say.

The ads enjoy an advantage when viewed on smartphones because they seem to dominate the tiny screens.

Millennials dig micro ads because they grew up with smartphones. They find micro ads more enjoyable and of higher quality than viewers of other ages.

The study also found micro ads work better when viewers are out and about, rather than home; and when the ads have voiceovers.

For a micro ad to drive more than just brand awareness, its minimum length should be 15 seconds, according to the study. 

A micro ad shorter than that is simply too micro.

Why Monkey with Your Brand?

Mathematician Émile Borel said a century ago, if you provided an infinite number of monkeys typewriters, eventually they'd produce Hamlet.

Today he might say, if you provided them smartphones, eventually they'd produce The Godfather.

Despite having limited time and money, marketers seem convinced amateurs can produce broadcast-quality videos.

Why do they monkey with their brands?

In his blog, Prathap Suthan, chief creative officer at agency Bang In The Middle, warns marketers of their folly.

"There are billions of sadly made films finding their way into the great social sewer. They comprise all kinds of trash. Including films made by big brands which they conveniently call web films. 

"Hello, your audience doesn’t realize the difference between a film made for the web versus television. For people, including all of us reading us, it’s a film. Most are badly made. Some are downright ugly. Very few are beautiful, and therefore shareable. 

"Now the thing is, take your eyes off quality and finesse, and you have a sad film representing your company, product, or brand. A social film has to be equivalent to a regular TV film. It’s not just a web film anymore. 

"Save yourself from the gutter and the clutter. Bad content is arsenic. It will eat your brand from inside."

Government Communicators: Turn Citizens into Fans

Award-winning video producer Ann Ramsey contributed today's post. She is a senior producer at the US Department of Health & Human Services in Washington, DC.  

Government communicators spend their time educating citizens about what their departments do.

Video, distributed through broadcast media and public-facing government Web sites, has long played a starring role in those efforts.

But citizens today, as they consume video at unprecedented rates, expect it to be served on social media platforms such as YouTube, FaceBook and Twitter.

With forethought and creativity, government communicators can use video to join the social media conversation—without breaking the bank or running roughshod over internal guidelines. Here's how:

Learn from peers. Organizations such as Federal Communicators Network, the National Association of Government Communicators, and the National Press Club will help you plan video strategies. Scanning the YouTube channels of agencies with goals similar to yours will also help. Government channels are listed in the GSA Social Media Registry.

Look around you. Government communicators can develop video content by cultivating in-house officials who come across well on camera (often, presence is better than pedigree). If an agency hosts an important forum, it’s a good idea to videotape it and amplify the link. At almost any event, an area can be set up for interviewing participants. If videotaping isn’t possible, audio-taping and photography are good alternatives.

Use inside help. Government communicators are smart to consider in-house video production, before hiring a PR firm. Many government departments already have TV studios with plenty of capacity. If your agency doesn't have one, take a look at sister agencies. In-house producers can save taxpayers' money.

Channel your videos. YouTube goes out of its way to help government agencies. For example, if asked, YouTube won't run ads on their channels. Government communicators should get in touch with Google to learn more.

Tailor the length. Video content on FaceBook and Twitter needs to be "snackable"—10-20 seconds long. Longer content belongs on dedicated video platforms, such as YouTube or iTunes.

Stay current. Keeping abreast of production trends helps government communicators create successful videos. Hot video trends are motion graphics, film-like shooting styles, and true-to-life testimonials. Audio and video podcasting are also surging in popularity.

Do it right. It behooves government communicators to preserve standards of quality and integrity on social media. When inviting public response, introduce only substantive topics, rather than “name this dog” sorts of trivia.

Mind the store. Comments, shares, and average length-per-view will give you an idea of audience engagement and are useful to track. Curating incoming comments allows urgent questions to be re-directed, and inappropriate comments to be deleted. Dated video material is best removed and archived.

Get found. The public turns to government for many urgent matters. Bizarre hashtags or “click-bait” naming strategies only stand in its way. Many highly viewed government YouTube videos sport transparent titles, such as “What are the Symptoms of the Flu?” Clear tags and titles take full advantage of how the public actually uses search engines.

Reach your viewers. YouTube’s built-in analytics reveal viewer demographics you can use to guide future outreach. Viewers should always be encouraged to subscribe to an agency’s channel, so new content will reach them. Stakeholders and partners can help you amplify a message to specific audiences.

Let it grow. Steady addition of new video episodes builds viewership. It often takes variations on a theme before results emerge. Experimenting with different versions, styles and platforms is well worthwhile.

When Life Gives You Lemons

While not the first airline to YouTube-ize the mandatory safety video, Delta has gone to new lengths. Or should I say, heights?

Bringing Sexual Offenders to Justice Captures CINE

I'm honored to share a CINE Golden Eagle Award, won by the talented independent producer and writer Ann Ramsey, for the training video Bringing Sexual Offenders to Justice.

The video was produced last year for the International Association of Chiefs of Police.

Funding for the production was provided by the US Department of Justice.

"Beginning with a simple, three-act structure and a clear end in mind made writing the script easy," says Ann Ramsey. 

"Seeing the whole piece in my head allowed me to get the interviews needed to advance a complex story quickly."

I served as associate producer—a role far different from the ones I customarily perform for clients, but satisfying nonetheless.

As the video illustrates, well-run sexual assault investigations help assure that perpetrators are punished for their crimes.

Tens of thousands of police officers have learned from it how to run successful investigations.

Watch a brief clip from the video on the CINE Website.

Postscript: I'm also honored to announce that Copy Points is now a feature of Guy Kawasaki's online magazine rack, Alltop. All the cool kids (and me).

You're Producing Your Own Video. What's the Point?

Washington, DC-based writer/producer Dan Bailes contributed today's post. He has created shows for American Diabetes Association, National Association of Realtors, National Geographic and Urban Land Institute.

First, to power up your video, ask yourself, what’s the point?

 

What are you trying to accomplish and why?

Second, ask yourself how your product or service benefits your target audience.

And show it!

Best yet, show real people who have benefited from what you have to offer.

Third, have them tell their stories in their own words. 

Authenticity is key and that’s a great way to convince your audience of the benefit of what you have to offer.

Fourth, shorter is better. 

Fifth, if you spent all those years gaining vital experience to excel at what you do, why do you think you can just do the video yourself? 

Sorry about that, but hire a pro. 

It will make all the difference. 

And that’s the whole point, right?

Don't Make These 4 Deadly Video Mistakes

Writing for Intuit’s Small Business Blog, videomaker C.J. Bruce warns marketers of four deadly Web video mistakes.

 

Not producing a video. "Using video for your business is no longer optional," Bruce writes. The availability of prosumer gear removes the age-old excuse "video is too expensive."

 

Producing a video. One video "isn't a content strategy," Bruce says. "After all, you wouldn’t send just one email, put up just one blog post, or have a TV commercial air just once." Bruce suggests producing a series of videos and releasing them weekly through the span of a quarter.

 

Believing you'll go viral. The chances your video will go viral are slim. "You need to have a plan for your videos that includes marketing them with social media and SEO tactics," Bruce says. Be sure to put your videos on your Website and send the link to your email list. Also consider placing ads on Google.

 

Counting views. Engagement is more important than viewership. Put in place systems to track YouTube likes, shares, comments and viewing times after your video goes live.

B2B Marketers: Attract Big Dogs with Web Video

They gripe when employees do it.

But 73% of C-level executives watch Web videos during the workday, says MagnetVideo's David Rose.

That's big news for marketers.

Web videos work especially well when you want to draw the top dogs to your booth at a tradeshow, according to Rose.

One of his clients, QuantiSense, used a Web video to boost traffic at the National Retail Federation's Annual Expo.

Traffic increased 218%.

Before the show, QuantiSense shot a one-minute video and built a show-specific landing page to house it. The firm then blasted promotional emails to prospective attendees, and shared links to the landing page on social media outposts. The firm also posted the video on YouTube, grabbing organic Google search traffic by including the term "NRF 2012" in the video's title, description, tags and closed captioning.

During the show, the firm placed a 60-foot high banner outside the entrance to the exhibit hall. The banner featured a QR code that, when snapped, automatically launched the video. QuantiSense also played the video on large monitors inside its booth.

After the show, QuantiSense blasted followup emails to all visitors that included a link to the landing page. There was no escaping that video!

With Web Videos, Short Trumps Long

Short Web videos are more effective than long ones, according to a new study by AOL.

The study found:

• For brand recall, short beat long by 25 percent
• For creating purchase intent, short beat long by 42 percent

Although viewers understand that ads are the cost of free Web content, they're adopting the same ad-avoidance habits TV watchers have (changing channels, multitasking, leaving the room, etc.).

To counteract those habits, the study says, you should produce short Web videos that include coupons, contests and links.