Monday, May 2, 2016

Beware Spectral Evidence

Before a judge ruled against its admission in 1693, spectral evidence was used to condemn Salem's witches to death.

A defendant could be convicted solely on the testimony of a witness who claimed the defendant appeared to him or her in a dream.

Inadmissible in a court of law, spectral evidence is a red herring that still holds sway in today's court of public opinion.

We're engulfed by everyday examples:
  • Every social media user has the attention span of a goldfish (although NIH never issued that finding).
  • Every business must innovate or die (although only 3% of new consumer products enjoy first-year sales above $50 million—the benchmark of a successful launch).
  • Every Planned Parenthood clinic profits from fetal tissue sales (although the activist behind the claim has admitted to faking his documentary).
Before your next witch hunt, please, check your facts.

Sunday, May 1, 2016

Random Fandom

Random fandom—the trait philosopher Bertrand Russell quaintly labels "zest"—is the sign of the happy camper.

You can be a fan of almost anything—foods, wines, games, cameras, books, birds, rocks, plants, people, countries, cultures—and it will light your fire, Russell says in The Conquest of Happiness.

The more, the merrier.

"The more things a man is interested in, the more opportunities for happiness he has and the less he is at the mercy of fate, since if he loses one thing he can fall back upon another," Russell says.

"Life is too short to be interested in everything, but it is good to be interested in as many things as are necessary to fill our days."

Newspaperman George Allen said, "Have a variety of interests. These interests relax the mind and lessen tension on the nervous system. People with many interests live, not only longest, but happiest."

Should Your Brand Use Profanity?


Friday evening I had the long-delayed pleasure of seeing comedian Lewis Black perform live.

Black raises profanity to an art, using obscenities not to shock, but to amplify, and lessen the pain of living in an absurd world.

In their drive to express authentic passion, more and more brands are resorting to the use of profanity in their marketing communications.

Should you?

The answer's fairly straightforward: the reward—authenticity—may not be worth the risks. By using profanities:

  • You risk going off-brand. A frighteningly profane Lewis Black would be on brand; a frighteningly profane Martha Stewart wouldn't. You can, of course, test the waters, and apologize afterwards. As Mel Brooks once said, "I've been accused of vulgarity. I say that´s bullshit."
  • You risk offending good customers. The Bowdlers are still with us. Thomas and Henrietta Bowdler were English siblings who published a family-friendly edition of Shakespeare in 1807. We get the word bowdlerize from them (they replaced, for example, Lady Macbeth's cry "Out, damned spot!" with "Out, crimson spot!"). The Bowdlers of this world are easily offended. Just observe any young parent or elementary schoolteacher.
  • You risk losing shares. Even people who don’t mind profanity might not share your blue content with family, friends and colleagues. The research is clear on this.

Friday, April 29, 2016

Capturing Millennials


The American Society for Association Executives this week shuttered its decades-old "Springtime in the Park" and announced a new un-expo, "The Xperience Design Project."

The move typifies every event producer's urge to capture Millennials, who'll comprise half of all prospective attendees by 2020.

Like event producers, travel companies are "scrambling to capture the business and loyalty of this new breed," Jordan Forrest says in Forbes.

Forrest notes five ways Millennials differ from their predecessors:

They travel. Millennials average five business trips a year, compared to only two for older professionals. They're also more likely to extend a business trip into a vacation.

They tinker. Millennials "expect mobility and crave convenience," Forrest says. They're more likely to use apps to book business travel and streamline travel plans.

They splurge. Millennials have expensive tastes, "as long as they’re not the ones paying." They're more likely to spend company money on fine dining and room service than seasoned colleagues.

They freewheel. Millennials are far more likely than older colleagues to book trips and change travel plans at the last minute. In response, "many airlines and hotels have begun offering last-minute online travel deals targeted at digitally savvy Millennial travelers."

They grouse. Millennials trust online reviews and aren't shy about posting negative ones. "It’s no wonder that businesses are eager to meet Millennial demands," Forrest says.

Thursday, April 28, 2016

Should You Blog When You're Tiny?

You're never too tiny to blog, says blogger Lindsay Kolowich.

"Some of the most dramatic successes we've seen with blogging come from businesses in niche industries," she says.

Kolowich points to the success of tiny Conversant Bio.

The firm boosted leads seven times in 10 months by publishing six posts a month.

When it comes to blogging, the burning question isn't should, but how.

Conversant Bio found the secret to blogging success when it quit being a supplier and became a thought leader.

Instead of publishing hackneyed posts like "10 Benefits of a Tissue Sample for Research," the firm published posts about trends in cancer research.

The posts pulled prospects because they included keywords pharma researchers use when they Google—and not by accident.

Before writing any post, the firm learned the keywords prospects Google by asking cancer researchers. Its writers then created posts that included one or more keywords in the title, subheads, body and meta-tags.

Within 10 months of starting its blog, Conversant Bio saw visits swell to 34,000 a month (70% as a result of Google searches).

The firm turned readers into leads by offering them e-books based on the blog posts.

Conversant Bio's chief commercial officer anticipates a 14,500% ROI in the effort in three years.
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