Conference Planners: Make Every Moment Instagramable

Planners, I pity you.

You haven't cracked Gen Y's code yet.

Now you have to wow Gen Z.

The US Census Bureau reports 74 million people belong to Gen Z. In just three years, they'll represent 40% of attendees.

Their intolerance of passivity makes the rest of us look like sheep; so does their penchant for social media activism.

And therein lies both the problem and the solution, says Skift.

No longer can you deliver your grandfather's conference and expect Gen Z to stand for it—or sit through it.

“If it’s not interactive, they’re not going to stay at the meeting,” planner Cindy Lo tells Skift. “They need to be entertained and they’re looking for those Instagramable moments.”

But if you try only to razzle-dazzle Gen Z members, Lo says, you'll fail. You have to razzle-dazzle them authentically. And you have to do it long before they'll even register.

And you have to do it long before they'll even register, because they judge a conference's real values before deciding to engage.

“Gen Z can sniff out fake so fast,” Lo says.

But how do you avoid appearing "fake?"

One way: avoid interruptive calls-to-action like "Tweet this!” in your marketing. Gen Z members understand marketing better than previous generations and abhor tacky commands.

Another: be Instagramable in your marketing. Use tons of imagery to promote your event, keep your copy short, and make both mobile-friendly. You'll not only convert more Gen Z members into attendees, you'll turn them into advocates for your brand.

Calvin Coolidge was the 30th President

You'll be surprised to learn advertisers spent $7.6 billion on billboards last year (a sum equal to the amount Americans are about to spend on legal marijuana―but that's another story).

Year after year, the billboard spend increases.

That's because billboards work.

In 1969, the trade association for billboard companies asked its members to join in an experiment meant to prove that very thing. Without fanfare, thousands of billboards with the slogan "Calvin Coolidge was the 30th President" appeared nationwide. Public awareness of Coolidge rose eightfold―from 4 to 39%―as a result.

Six years later, a similar experiment used the reigning Miss America, Shirley Cothran. Her name, face and title appeared on 10,000 billboards across the country. Awareness of Cothran rose sixteenfold―from 1 to 16%.

And in 1999, an academic researcher duplicated the Calvin Coolidge experiment in Texas. Awareness of Coolidge also rose sixteenfold―from 1 to 16%.

Should the association wish to run the experiment again using the slogan "Bob James' Granddaughter Lucy is Awesome," I'm ready to grant my permission.

Shoddy

Fortune reports Amazon is contacting and refunding shoppers who bought "shoddy counterfeit solar eclipse glasses on the company's website."

Shoddy has a scurrilous backstory.

In the mid 19th century, English shepherds would sell scraps of wool to textile manufacturers, who'd mix it with old rags to make a packing material known as shoddy.

Before long, the companies succumbed to the idea to market the stuff to makers of cheap clothing―and sold millions of pounds of shoddy to American war profiteers, soon to be known as "shoddy millionaires."

Shoddy quickly came into use as a term for swindling and humbug of every sort.One shoddy millionaire was Brooks Brothers.

When the Civil War broke out in 1861, federal contracts for military uniforms were awarded not to the lowest bidder, but the highest briber.

The bribes inflated their cost of goods, so clothing makers cut corners on product.

Brooks Brothers won orders for 36,000 uniforms that year, and turned out uniforms for the volunteers that fell apart in the first rainstorm.

When asked by legislators why his company used shoddy instead of broadcloth for the uniforms, one brother, Elisha Brooks, responded, “I think that I cannot ascertain the difference without spending more time than I can now devote to that purpose.”

Brooks Brothers was by no means the only "shoddy millionaire." Profiteers materialized throughout the North. Some sold the government shoddy uniforms that were non-regulation color, causing many soldiers' deaths from "friendly fire."

Harpers Weekly described shoddy in 1861 as “a villainous compound, the refuse stuff and sweepings of the shop, pounded, rolled, glued, and smoothed to the external form and gloss of cloth.”

In 1861, there were a couple dozen millionaires in New York City; by 1865, millionaires in the city numbered in the hundreds. One even included the mayor, who in his role as procurement officer awarded Brooks Brothers its contract for uniforms.

The New York Herald proclaimed, "This is the age of shoddy. The new brownstone palaces on Fifth Avenue, the new equipages at the Park, the new diamonds which dazzle unaccustomed eyes, the new people who live in the palaces, and ride in the carriages, and wear the diamonds and silks―all are shoddy."

Ruined Your Relationship with Readers?

Has your relentless pursuit of eyeballs ruined your relationship with readers?

I bet it has.

If all you do is dangle click-bait and recycle sales-talk, you're driving readers away―and wasting your chance for romance on the biggest social network of them all, email.

Only value keeps the relationship alive.

Newsletter publisher Inside proves it. In less than a year, the startup has attracted 300,000 readers. Its newsletters garner 40% open rates, 10% click rates.

The secret sauce? Good content.

"We think news on the internet is broken," the company's website says. "Too much writing is optimized and incentivized for traffic and virality, instead of impact and quality."

By focusing on value instead of hits, Inside keeps readers reading. And a happy reader shares her love―causing your list to grow.

So how does Inside do it?

According to Austin Smith, Inside’s general manager:

• Five full-time staffers and 10 freelancers produce all the content for 28 newsletters. Staffers are generalists with multiple beats.
  
• Each newsletter comprises 70% curated content, 30% original. The content is "deep dive," business-only, and written for an advance audience.
  
• Staffers favor stories readers may have missed because other news outlets have ignored them.

Pleasing the Gods

Several years ago, I hired a cabinetmaker to construct half a dozen cherrywood built-ins with adjustable shelves. Handsome, beautifully-crafted things.

I noticed the man was finishing every edge of every shelf―all 60 of them―and asked, "Why bother to finish all four edges, when you can only see the one facing you?"

His reply was dour. "Because I see them."

It's delightful to encounter mortals who won't run in the race to the bottom.

The sculptor Phidias was commissioned in 440 BC to create statues for the roof of the Parthenon. 

After the installation, the city accountant refused to pay his bill.

"These statues are on the roof of a temple on the highest hill in Athens," the accountant complained. "Nobody can see anything but their fronts. Yet you have charged us for sculpting them in the round―for sculpting back sides nobody can see."

"You're wrong," Phidias replied. "The gods can see them."

There's danger in the race to the bottom, as Seth Godin says: you might win.

And whether you do or don't, the gods can see you.