Greening Your Event: The Attendee Experience

Part 3 of of 3-part series

Today's guest post was contributed by Cara Unterkofler. She is Director of Sustainable Event Programs at Greenview.

While it’s true the majority of your event’s carbon footprint is generated by things your attendees will never see, there are many additional practices that will affect your attendees' experience—and how they evaluate your brand.

According to GreenBiz, more than 80 percent of a typical company’s market valuation today is intangible, up from only 18 percent in 1975. 

That means the cheesy give-aways, the absence of recycling bins, and the over-abundance of unnecessary printing are sending your attendees a message about your brand, and affecting your organization's worth.

Likewise, seeing that you printed all your materials on FSC-certified paper; that you planted a tree for every attendee (to offset emissions and rebuild ecosystems); and that you provided a menu of seasonal, healthy foods also sends attendees a message: your organization is progressive and mindful, and is leading the way toward a community worth being part of.

Greening Your Event: The Venue

Part 2 of of 3-part series

Today's guest post was contributed by Cara Unterkofler. She is Director of Sustainable Event Programs at Greenview.

If selecting your destination is the most important sustainability decision you'll make, the second most important sustainability decision concerns your hotel and venue partners, which in many cases are the same building. They comprise 70-90% of your event’s non-travel footprint.

To select an efficient and sustainable hotel or venue, you don’t need to brush up on energy efficiency and water conservation, or create a mile-long RFP no one has time to read. 

In the case of hotels, you can start by seeking out properties with reputable third-party ratings such as LEED or Green Key. Ask the hotel for a fact sheet on the its sustainability initiatives, so you can stay up-to-date on best practices. And ask what the property can offer your attendees. For example, Starwood Hotels can pre-enroll your room block in its “Make a Green Choice” program.

Greening Your Event: The Impact of Destination

Part 1 of a 3-part series

Today's guest post was contributed by Cara Unterkofler. She is Director of Sustainable Event Programs at Greenview.

The environmental impact of an event can be measured using various metrics. 

One popular metric is the event’s "carbon footprint."

The graph (representing a large citywide event with a substantial expo) shows that the largest contributor to an event’s carbon footprint is the fuel used by attendees to travel to the destination (fuel represents around 80%). And don’t forget there's freight being shipped along with them, representing another 5-15% of an event’s total carbon emissions.

This means you don’t have to understand carbon footprinting and the science of greenhouse gases and climate change to make a huge difference, when it comes to sustainability; nor go digital; nor figure out if your printer uses vegetable-based inks.

It simply means you need to select an event location that is close to attendees and, ideally, accessible by car or train. 

You’re likely already doing that, so keep it up and feel good that you’re not only increasing your odds of greater attendance, but having a positive effect on climate change from the comfort of your office.

What Do Gen Yers Want from Tradeshows?

Part 2 of a 2-part series

According to new research from Amsterdam RAI, organizers need to indulge Gen Yers, if they hope to attract them to tradeshows.

“Generation Y are used to getting exactly what they want," the RAI says. "They are conscious about world problems and love to have specific knowledge and skills that give them value in their networks. Gen Yers are children of a our visual culture and therefore love everything visual."

As a result, the RAI recommends organizers:

• Deliver collaborative experiences and know-how before, during and after the show.
• Be playful, hip and socially conscious when marketing.
• Invest in a strong visual identity.

What Do Gen Xers Want from Tradeshows?

Part 1 of a 2-part series

New psychographic research from Amsterdam RAI says organizers need to show Gen Xers a special brand of love to attract them to tradeshows.

“Generation Xers are very pragmatic when it comes to making decisions, mainly because they suffer the most from the current economic crisis,” the RAI says.

“They are not loyal if they can get a better deal somewhere else. They often have a cynical world view and are very conscious of media and marketing. Many of them are project parents, which describes the over-involvement when it comes to their children.”

As a result, the RAI recommends organizers:

• Rationalize Gen Xers' costs to participate and offer guaranties.
• Be transparent and play to Gen Xers' cynicism.
• Cater to Gen Xers' helicopter-parent lifestyles.

10 Steps to Better Media Coverage for Your Association

Association executive Edward Segal, CAE, wrote today's guest post. He is CEO of the Marin Association of Realtors and the author of several exceptional books on public relations.

Associations face two important challenges in generating the publicity they want. First, it's impossible to know what stories every reporter, editor, or blogger is working on or may be planning. Second, if journalists don't know your organization exists, they'll never think to contact you for quotes or information for their stories.

Your association can quickly overcome these hurdles by becoming a resource to as many news outlets as possible. Here are 10 steps to help make that happen:

1.   Take stock and cast a wide net. Make a list of all the topics and issues in which your organization has knowledge, expertise, or information. With this list in hand, identify the news organizations, as well as Websites and blogs, that follow or might have an interest in these matters. To ensure you haven't missed anyone, conduct a search of relevant keywords and phrases in Google's Web, blog, and news categories.

2.    Initiate contact. Send emails to appropriate contacts at these outlets to tell them about the topics and issues in which your organization has expertise. Explain that your association wants to be a resource for their stories in these areas, and ask how you can be of help in upcoming articles.

3.    Stay in touch. Reach out to these reporters on a regular basis. By staying on their radar, journalists are more likely to think of you when they need you. But don't become a pest.

4.    Alert yourself. Set up Google Alert for the topics and issues for which you'd like to generate additional publicity for your organization. Evaluate the results and, as appropriate, contact the editors, reporters, and bloggers to offer your organization as a resource on future stories. If you contact them quickly enough and have something to contribute, they might include you in updates to those stories.

5.    Cast an even wider net. Join one or more online services that provide subscribers with inquiries from journalists, or help link experts with reporters. These sites include Help a Reporter Out, Muck Rack, PR Newswire's ProfNet, The Yearbook of Experts, and Radio-TV Interview Report.

6.    Don't wait. Respond immediately to all media inquiries. Whether reporters are on deadline or not, the sooner you get back to them, the more likely it is that you will have an opportunity to be a resource. Given the competition organizations face for publicity and the deadlines under which reporters work, the expiration dates of these opportunities may be very short.  

7.    Give good quotes. Journalists can be inclined to interview people who have demonstrated that they can give good quotes. When reporters see you've been interviewed by other news organizations, they may seek to contact you for interviews for their own stories. Consider your sound bites to be auditions that can lead to additional publicity opportunities.  

8.   Get a room. Establish a "press room" page on your Website. Make it as easy as possible for visiting journalists and bloggers to immediately see your association's areas of knowledge and expertise and how to contact designated spokespeople. Keep press materials current and ensure that links to news stories where your organization is mentioned are working.

9.    Plan ahead. News organizations may post editorial calendars on their Websites, or will be glad to send them to you on request. The calendars can be an early warning system about future stories: armed with this advance notice, you might be able to position your organization as a resource to the reporter or editor and wind up with more coverage for your association.

10.  Be patient. Providing journalists with whom you've had no prior dealings with tips and information for their stories can be an investment in time and resources. Sometimes the payoff will be immediate, such as a quote, attribution, or profile. At other times, your efforts may take some time to bear fruit. But if you don't try, the payoff will be zero.

Why Event Planners Should Use Distinctive Imagery

Part 5 of a 5-part series on event design

Want your event to be memorable?

Use distinctive imagery.

According to neuroscience research, we pay attention to imagery that's novel and surprising.

Moreover, we recall images that are salient; we forget images that are common.

Thanks to Ron Graham of Freeman for providing this event-deisgn tip.

NOTE: I wrote this post in 2013, not imagining that two years later I'd be employed by Freeman. Wonders never cease. 

Why Event Planners Should Still Embrace Print

Part 4 of a 5-part series on event design

Like most forward-thinking businesspeople, event planners are going green.

They're systematically eliminating printed handouts—programs, floorplans, directories, catalogs, flyers, brochures and booklets—in favor of digital publications.

But planners should think twice.

According to neuroscience research, publications printed on paper strike a deeper emotional chord than digital publications, because they engage the brain's spatial memory.

So if you want a handout to create impact, print it on paper.

Digital does have one big advantage over print, however, when it comes to stirring emotions.

It can incorporate audio and video.

Thanks to Ron Graham of Freeman for providing this event-design tip.

NOTE: I wrote this post in 2013, not imagining that two years later I'd be employed by Freeman. Wonders never cease. 

Bringing Sexual Offenders to Justice Captures CINE

I'm honored to share a CINE Golden Eagle Award, won by the talented independent producer and writer Ann Ramsey, for the training video Bringing Sexual Offenders to Justice.

The video was produced last year for the International Association of Chiefs of Police.

Funding for the production was provided by the US Department of Justice.

"Beginning with a simple, three-act structure and a clear end in mind made writing the script easy," says Ann Ramsey. 

"Seeing the whole piece in my head allowed me to get the interviews needed to advance a complex story quickly."

I served as associate producer—a role far different from the ones I customarily perform for clients, but satisfying nonetheless.

As the video illustrates, well-run sexual assault investigations help assure that perpetrators are punished for their crimes.

Tens of thousands of police officers have learned from it how to run successful investigations.

Watch a brief clip from the video on the CINE Website.

Postscript: I'm also honored to announce that Copy Points is now a feature of Guy Kawasaki's online magazine rack, Alltop. All the cool kids (and me).

You're Producing Your Own Video. What's the Point?

Washington, DC-based writer/producer Dan Bailes contributed today's post. He has created shows for American Diabetes Association, National Association of Realtors, National Geographic and Urban Land Institute.

First, to power up your video, ask yourself, what’s the point?

 

What are you trying to accomplish and why?

Second, ask yourself how your product or service benefits your target audience.

And show it!

Best yet, show real people who have benefited from what you have to offer.

Third, have them tell their stories in their own words. 

Authenticity is key and that’s a great way to convince your audience of the benefit of what you have to offer.

Fourth, shorter is better. 

Fifth, if you spent all those years gaining vital experience to excel at what you do, why do you think you can just do the video yourself? 

Sorry about that, but hire a pro. 

It will make all the difference. 

And that’s the whole point, right?

500 Million Twits

Five hundred million. 

That's how many people now use Twitter.

Pew Research Center says that daily use of Twitter has doubled in one year.

And—among 18-24 year olds—Twitter use has increased four times during the past two years.

The rise of smartphones and mobile apps may account for the growth.

Smartphone users are particularly likely to use Twitter, according to Pew.

How to Make a Bundle

New research from Harvard Business School and Carnegie Mellon University shows that bundling products can increase purchases significantly if customers have the option to buy the products separately.

Studying sales of video consoles and games, the authors of The Dynamic Effects of Bundling as a Product Strategy found that bundling in fact increases product purchases.

However, if customers cannot compare the prices of the products when sold individually to the prices of the same products when bundled, many will undervalue the bundled products and postpone their purchases. 

That's because they assume the products must drop in price eventually, so savings will be theirs by waiting.

So if you want to drive sales of bundled products, be sure to also price and offer the products individually.

The Idea Killers

In the Harvard Business Review, branding bigwig David Aaker explains why business execs always seem to kill new ideas.

In a nutshell, they can't step over their own pessimism.

That hardly makes them poor performers.

But it does make them human.

Ten years ago, two psychologists, Amos Tversky and Daniel Kahneman, received the Nobel Prize for proving that people, given a choice, will predicatably choose the road most traveled.

They'll do so because the probable outcome of a safe bet feels a lot rosier than the probable outcome of a long shot.

"There's evidence that firms are no different," says Aaker. 

"They overinvest in incremental innovation, and underinvest in innovations that would create 'must haves' that would define new subcategories, which, with rare exceptions, are the only innovations that create real growth."

Business execs' predilection for pessimism typically manifests itself in four ways, Aaker says:

Execs overvalue safe bets. "An innovation that will provide a predictable increase in the sales and profitability of an existing business will be more attractive than an alternative that will offer a chance at a large profit platform."

Execs undervalue vision. Without the customary hard data, execs can't imagine how a novel idea might pay off.  "Estimation of the prospects for substantial or transformational innovation will depend on some uncertain market factors. And, the estimate usually needs to be based on insight, not data."

Execs underfund innovation. Inside most companies, it's the established business units that get all the R&D money. "Their business executives will already have a list of incremental innovations that they believe will further their business. They're unlikely to tee up major innovations that don't fall into their space."

Execs eschew other innovators. Executive nay-sayers love to point to other innovators' blunders to justify their dismal views, even though "market size estimates based on existing flawed products can be biased downward."

If human hard-wiring is the enemy of the new, what's the way out?

Execs need to shake their bleak attitudes, Aakers says.

"Biases against game changers need to be neutralized."

Walk a Mile in My Shoes

One of my all-time favorite songs is Elvis' rendition of Joe South's Walk a Mile in My Shoes.

That's good advice to anyone, but especially association marketers.

This week, Association Trends honored the best of association marketing in its 2011 "All Media Contest."

The 22 categories in the annual competition ranged from advertising kits to Websites.

"As in previous years," Trends reported, "judges found that content is king. Clear, crisp, rich, strong content catapulted some publications from unranked to gold."

The judges rejected content that was "dense," instead warming to writing and design that followed a "magazine-style format." 

They also fled from jargon-heavy copy, cluttered pages and "content that is simply straightforward" (in other words, dull).

Steven Cline, marketing and communications director for the Property Casualty Insurers of America took home more awards for his work than anyone else.

Cline cautioned association marketers above all to guard against subjectivity. 

"Look at whatever you are working on from your audience’s perspective. For a few moments, be a reader, not a communicator. Aspects that are crystal clear to you may be indecipherable to your audience."

Disclosure: I can't miss the opportunity to brag about my own Gold. A sales kit I wrote for Fixation Marketing client Food Marketing Institute took first place in its category in Association Trends' 2011 All Media Contest.  You can view the piece on my Website.

To E or Not to E?

Should an association replace its magazine with an e-book?

One group who'd answer no: advertisers.

That's according to "Five Reasons Not to Go Digital Only with Your Association Magazine," a new white paper from Ideas Communicated, a design firm in Washington, DC.

As the white paper makes clear, while e-book readership is on the rise, response to the ads in e-books isn't.

This finding should make any association executive think twice before substituting a magazine with an e-book.

Of course, when it comes to curbing expenses, a cheap substitute for almost anything can be alluring.  

In fact, cheapness is the chief reason e-books are such "bright and shiny objects."

But the switch may cause advertisers to abandon the association, triggering losses far greater than the gains made through savings.

In other words, killing a magazine may spare some expenses, but could cost more in the long run.

Or as Ben Franklin, a publisher himself, once said, "The best is the cheapest."

Disclosure: Ideas Communicated is a client of mine.