Employers Want People Who Can Write

This just in: Employers want people who can write.

The Wall Street Journal reports that a survey of 180 companies by the National Association of Colleges and Employers (NACE) found 4 of the top 5 skills valued by employers are "hallmarks of a traditional liberal-arts education."

Clear-writing skill was ranked Number 3 (following leadership and teamwork).

“It’s easier to hire people who can write—and teach them how to read financial statements—rather than hire accountants in hopes of teaching them to be strong writers,” head recruiter for the investment firm Morningstar told The Wall Street Journal.

One Morningstar employee—the firm's expert on more than a dozen well-known equity-strategy funds—was a philosophy and classics major who earned a PhD in theology.

Want to improve your job or promotion prospects?

Go back to school and study philosophy (expensive), or read Writing Tools and The Art and Craft of Feature Writing (cheap).

HAT TIP: Thanks to Kevin Daum for informing me of NACE's survey.

Wheel of Fortune

My maternal grandfather, a watchmaker, survived the Great Depression by operating a carnival wheel in an amusement park in Newark, New Jersey.

Today, the wheel hangs on a wall in my home, a gaudy artifact symbolizing weird work and small wagers, and the legacy of a man whose real trade was time.

Most of my grandfather's biographical details are lost, but at least one is clear: despite the Depression, he stayed in the game.

Fortunate are the people who—as he did—show up, learn new skills, take risks, think weird.

They don't surrender to the feeling they're hostages or has-beens. They choose instead to be bootstrappers.

Right now, two generations, Millennials and Boomers, are joined at the hip by the prospect of near-poverty.

They're placing bets on the next spin of the wheel.

The bootstrappers are mastering new, adaptive skills. 

The rest are at home, consuming games and gameshows.

Which are you doing?

The Postman Always Rings Twice

I don't often hear from my life insurance carrier. 

The company silently sweeps the premium due every month from my bank account, while we go merrily about our separate ways.

I'm not sure I want to hear from the firm, to be frank.

But this week, I suddenly did.

The letter carrier brought a stately direct mail piece offering me a $400,000 accidental death and dismemberment policy.

It arrived one week to the day after the bombs blew up at the Boston Marathon.

Tchotchke peddlers began to cash in on the tragedy within 24 hours. 

An insurance company simply moves a bit slower.

Club Fed

Like any red-blooded, tax-paying American, I despise April 15.

Don't get me wrong. 

I'm the first guy to acknowledge my appreciation for the handy stuff our government does. National defense. Air traffic control. Clean skies. Student lending. Veterans aid. Crime detection. Disease prevention. Scientific research. Space exploration. Roads. Bridges. Historic preservation. Wildland protection. Etc.

But these things should come free, n'est-ce pas?

Supreme Court Justice Oliver Wendell Holmes, Jr., famously wrote, "Taxes are what we pay for civilized society."

That's true only if you believe we enjoy a civilized society. (Ever watched an episode of Jersey Shore?)

I'll venture another definition.

Taxes are your membership dues in Club Fed.

What, don't like our club?

Join some other.

The Phenomenology of Selling

Journalist Philip Broughton has written The Art of the Sale, far and away the best book on sales I've ever read.

Good old-fashioned reporting is the reason for the book's success.

"There are more lies told about selling than any other aspect of business life," Broughton writes in the introduction. "So I went in search of some truths."

Along the way, Broughton interviews dozens of top-flight sales executives—including Tony Sullivan (The Smart Mop), Ted Leonsis (AOL), Jeffrey Gitomer (Little Red Book of Selling), Larry Gagosian (Gagosian Gallery), Augie Turak (MTV), Marc Benioff (Salesforce.com) and Howard Anderson (Yankee Group)—in hopes of learning what makes a great salesperson tick.

He uncovers a ton of truths and, in the end, learns that, "The traits required to sell (resilience, conviction, persistence, and likability) are not just needed in business, but in life."

Rather than a quilt of Ziglar-esque adages or some impossible-to-grasp system, The Art of the Sale offers a phenomenology of selling.

If you have to drive revenue, the picture Broughton paints will inspire.

Going Broke? Maybe Your Website's Broken.

Research firm Forrester asked 5,200 customers what they do when a Website fails them.

According to the study, Websites That Don’t Support Customers Waste Millions, they:

• Pick up the phone. 35% call when your Website lets them down.
• Take their business elsewhere. 17% move to a competitor. 
• Give up. 17% abandon their purchase.

Forrester also gauged the cost of broken Websites and concluded:

• Large e-retailers are losing $47 million in direct income every year.
• Large e-retailers are adding $47 million to their cost of sales every year.

For 14 years, Forrester has been evaluating B2C and B2B Websites. 

It estimates that only 3% aren't broken.

To learn if yours is broken, Forrester recommends you ask. "The only way to know whether a site visit was a success is to ask the customers," the report states. 

Ask visitors three simple questions:

• What did you come to the site to do today?
• Were you able to accomplish that goal?
• If not, why not?

The Secrets of Teamwork

Thomas Edison's great grandniece has penned Midnight Lunch, a 300-page book that reveals the inventor's four-faceted approach to teamwork.

• Edison built teams from diverse disciplines. The team that invented the lightbulb included chemists, mathmeticians and glassblowers.
  
  
• The inventorlearned from his mistakes. After state and local governments rejected his electronic vote recorder, Edison decided to focus exclusively on consumer products.
  
  
• Edison's vision kept the teams on track. When team members floundered or disagreed, the boss quickly intervened, deciding the course.
  
  
• Edison changed direction with the market. Other inventors of the day ignored the fact that consumers wanted products powered by electricity—and they failed.

Marketing Lessons from the Three Stooges

For pure marketing genius, contemporary giants like Jeff Bezos, Howard Schultz and Tony Hsieh shrink in comparison to the three ur-marketers.

I'm talking about Moe, Larry and Curly.

Sure, attend all the marketing conferences you want. Follow all the blogs. Study all the books. Consume all the CDs.

You won't learn a tenth of what you'll learn by watching any one of The Stooges' shorts.

To save you time, I've boiled their innumerable brand-building insights down to three key lessons:

Make great products. The boys always innovated and never imitated! Want to make a great cupcake? Add pillow feathers. A great microbrew? Add a whole box of alum. A great soup? Add a live oyster.

Keep a laser-focus on your goals. The boys understood the paramount importance of attention to detail and keeping "on task." Which of their competitors would have spent as much time fixing a leaking pipe? Pitching a tent? Eating an artichoke?

Utilize short, snappy content. As content marketers, The Stooges were ahead of their time. They drew millions of fans by keeping their messages brief and on point. And they built a loyal following by perfecting a consistently edgy—and authentic—tone. While you don't want merely to copy the boys, it will help if you break rocks over your head, mistake a skunk for your hat, and rip out clumps of your own hair.

If You Had Only a Dollar, What Would You Spend It On?

Bill Gates once said, "If I was down to my last dollar, I'd spend it on public relations."

Were I in his shoes, I'd spend it on content.

"Content is the new black," says marketing maven Janine Popick in Inc.

Content helps you generate leads, elevate search engine rankings and close more deals, Popick says.

Content works because it positions you as an expert.

"Because you're writing (or talking) about what you know, in time, you become an industry thought leader. And people prefer doing business with those they believe are experts in their category," Popick says.

Entrepreneurial ADD

Bonus tip from P.T. Barnum's 1880 playbook Art of Getting Money.

Management consultants and business writers love to quote young CEOs who insist they're about to disrupt the universe.

But, for every 30 year-old billionaire, there are a million visionaries who chase barmy ideas. Worse, they chase too many.

I think they all suffer from a bad case of entrepreneurial ADD, complicated by an impulse to become the next Mark Zuckerberg.

Without doubt, success derives from a good idea. But much more than that, it demands focus.

P.T. Barnum asked business people to think big, but stick to the knitting. Barnum wrote:

"Let hope predominate, but be not too visionary. Many persons are always kept poor, because they are too visionary. Every project looks to them like certain success, and therefore they keep changing from one business to another, always in hot water, always 'under the harrow.' The plan of 'counting the chickens before they are hatched' is an error of ancient date, but it does not seem to improve by age."

Tip #4 for Getting Money

Don't Get above Your Business
Part 4 of a 5-part series on the Golden Rules for Making Money, as set forth in P.T. Barnum's 1880 guidebook Art of Getting Money

You can strive to be excellent. Or you can strive to make money.

You cannot do both.

"The great ambition should be to excel all others engaged in the same occupation," says P.T. Barnum.

Focusing on a fat bottom line is getting above your business. It guarantees you'll occupy a place below competitors.

Focusing on excellence is sticking to your business. It guarantees you'll attract a lot of customers.

"Americans are too superficial," Barnum writes. "They are striving to get rich quickly, and do not generally do their business as substantially and thoroughly as they should. But whoever excels all others in his own line, if his habits are good and his integrity undoubted, cannot fail to secure abundant patronage, and the wealth that naturally follows. Let your motto then always be 'Excelsior,' for by living up to it there is no such word as fail."

Tip #3 for Getting Money

Read the Newspapers
Part 3 of a 5-part series on the Golden Rules for Making Money, as set forth in P.T. Barnum's 1880 guidebook Art of Getting Money

"Always take a trustworthy newspaper, and thus keep thoroughly posted in regard to the transactions of the world," says P.T. Barnum in Art of Money Getting.

The businessperson who doesn't read every day "is cut off from his species."

"In these days of telegraphs and steam," Barnum writes, "many important inventions and improvements in every branch of trade are being made, and he who don't consult the newspapers will soon find himself and his business left out in the cold."

Tip #2 for Getting Money

Be Polite and Kind to Your Customers
Part 2 of a 5-part series on the Golden Rules for Making Money, as set forth in P.T. Barnum's 1880 guidebook Art of Getting Money

"Politeness and civility are the best capital ever invested in a business," writes P.T. Barnum in Art of Money Getting. "Large stores, gilt signs, flaming advertisements will all prove unavailing if you or your employees treat your patrons abruptly."

Politeness begins with fair pricing, Barnum says.

"Men who drive sharp bargains with their customers, acting as if they never expected to see them again, will not be mistaken. They will never see them again as customers. People don't like to pay and get kicked also."

Civility shows in how a business treats not just friendly customers, but the customers from hell.

Barnum tells of an employee who wanted to punch a rude customer.

"He is the man who pays, while we receive," Barnum told the employee. "You must, therefore, put up with his bad manners."

The employee agreed—and asked for a raise.

Tip #1 for Getting Money

Advertise Your Business
Part 1 of a 5-part series on the Golden Rules for Making Money

Showman P.T. Barnum published a little book in 1880 titled Art of Money Getting.

In it, he shared his "Golden Rules for Making Money," including this one, "Advertise Your Business."

If you want to get rich, "Be careful to advertise," Barnum says.

"If a man has got goods for sale and he don't advertise them in some way, the chances are that some day the sheriff will do it for him," Barnum warns.

But advertising alone isn't enough.

You have to advertise a lot, Barnum insists. Like knowledge, a little advertising is "a dangerous thing."

"Your object in advertising is to make the public understand what you have got to sell, and if you have not the pluck to keep advertising until you have imparted that information, all the money you have spent is lost."