Fake it 'til you make it.
— Alcoholics Anonymous
Customers pay a premium for it.
Fake authenticity—what trendspotter Heather Corker calls fauxthenticity—isn't good for business, unless your goal is to dupe bargain-hunters.
Fake authenticity, as Corker says, results from brands trying to curate an "unfiltered" image.
The whole effort is ironic from the get-go.
To paper over the irony, marketers will label fake authenticity "aspirational."
It's a sleight-of-hand that lets them live with embracing phony claims like:
The best customers are too smart for that.
The whole effort is ironic from the get-go.
To paper over the irony, marketers will label fake authenticity "aspirational."
It's a sleight-of-hand that lets them live with embracing phony claims like:
- We're industry-leading. (Not really, but we could be.)
- We're customer-centric. (Not really, but we could be.)
- We're global. (Not really, but we could be.)
- We're socially responsible. (Not really, but we could be.)
The best customers are too smart for that.