Clients

Client comes from the Latin cliens, which denoted a plebeian under a patrician's thumb—a minion.

A client in Ancient Rome wasn't quite a slave, but he was close to it.

Etymologists believe the Latin cliens stemmed either from cluens, meaning "to obey," or from clinare, meaning "to bend."

Client in English originally denoted a lawyer's customer; by the the 17th century, the meaning of the word was extended to denote any professional's customer.

Clients in the 17th century were obedient. (Obey also comes from Latin: obedire meant "to serve" or "to listen to" a superior.) They obeyed professionals' advice.

We've come a long way, baby.

Clients—the vast majority, in any case—have flipped the script.

Clients have quit taking professionals' advice. 

I date that event to 2002, the year the dot-com bubble burst.

Call me spineless, but I cave when a client dismisses my marketing advice. Not immediately, but almost.

While experts say you should stick to your guns and "do what's right." I do neither.

I do neither because I know clients don't actually want advice. 

They want what Roman patricians had.

Minions.

I also know, as Dale Carnegie did, you can't win an argument:

You can’t because if you lose it, you lose it; and if you win it, you lose it. Why? Well, suppose you triumph over the other man and shoot his argument full of holes and prove that he is non compos mentis. Then what? You will feel fine. But what about him? You have made him feel inferior. You have hurt his pride. He will resent your triumph.

Content for All Seasons

Learning never exhausts the mind. 

— Leonardo da Vinci

In terms of traffic, evergreen content pays like an annuity. Smart marketers know that instinctively.

While I'm often psyched about my voguish ramblings, my all-time five most popular posts are anything but:

• Teardrops over Tarawa (May 2016)
• How to Get More from Marketing Automation (May 2011)
• You Ain't No Forrest Gump (April 2017)
• What Makes a Good Slogan? (May 2011)
• Purposeful Storytelling (March 2011)

Three are going on seven years old. None is newer than eight months old.

Besides staying power, what's nice about imperishable content? It generally takes no more effort to write than topical.

Blogger Aaron Orendorff says there are 20 kinds of evergreen content:

Original research. "Primary research is unique, exclusive, and—therefore—powerful," Orendorff says. He's right.

Stat pack. A collection of others' research. Adding commentary increases value.

Case study. A story, plain and simple. And proof of expertise.

Failure. A case study of a train wreck.

Shocking stat. The backstory behind a single statistic.

Beginners' how-to. "True beginner guides are few and far between," Orendorff says. That's why prospects like them.

Advanced how-to. High-level insights from thought leaders.

Checklist. Ideal for non-readers.

Long-term how-to. Strategic advice.

Product guide. Lessons in product selection. "Make your product tutorial about teaching: provide definitions, collect advice from industry experts, and present impartial reviews from third-party sites," Orendorff says.

Resources. A collection of how-to tips.

Best tools. A compendium of free and paid productivity tools for a niche. Including pros and cons and hacks increases value to readers.

Top influencers. A Who's Who in a niche.

Best books. A recommended reading list. Summaries add value. Asking influencers to name their picks adds even more.

Common mistakes. "Every industry has its seven deadly sins," Orendorff says. "Some have more like 10 or 20. Outlining these common mistakes—and providing tips on avoiding and overcoming them—is evergreen pay-dirt."

History of a topic. A timeline that answers, "How did we get here?" A great way to dispel myths.

Tip roundup. A collection of thought leaders' single-greatest tips.

Best—or worst—practices. A variation of the how-to guide: a procedural, but backed by examples. Worst practices can also grab readers' attention. "While best-practice lists are low-hanging evergreen fruit, worst-practice lists give you the opportunity to be just as valuable—and have a lot more fun," Orendorff says.

Glossary. A niche dictionary.

Everything you need to know. The “definitive” or “ultimate” guide to a topic. The encyclopedia entry.

Thankful

This Thanksgiving I'm grateful for Lauren O’Conner.

She's Harvey Weinstein's original accuser, a kind of Rosa Parks. 

Her 2015 memo, leaked to The New York Times, was the basis of the paper's revelations last month. They led within 72 hours to Weinstein's dismissal.

We're going to see many, many executives topple in the coming year, thanks to O'Conner's action. Caddishness frequently accompanies power. And there are many old grievances.

The Weinstein Effect will break the glass ceiling.

The Five Pillars of Lead Followup

Lead gen is only half the marketing battle. Marketers must enable salespeople to follow up.

But a lot of them don't know how, perhaps because business owners have conditioned them to turn all leads over to sales, as soon as they materialize.

Those marketers need to master the five pillars of lead followup:

Website. Your website needs to be lucid and mobile. Your About page must be clear, concise and compelling, because it's the only one most prospects will read. And you need to make it easy to contact your organization—in person.

Content. You need a world-class piece of "cornerstone content," such as a white paper, e-book, or cheat sheet you can share with prospects. It must be authoritative and educational, or prospects will conclude "they have nothing to teach me." Case studies also motivate prospects, because they provide "social proof."

Sales deck.Your sales deck arms your people with a structure for pitching prospects. It should be a scaffold, not an edifice. Avoid a lot of background and blue-sky baloney; lean on images to tell your story; and don't cram the deck with copy, or treat is like a script or book: it's an aid for online and face-to-face presentations, not an encyclopedia.

Playbook. Your in-house how-to sales manual should give salespeople enough guidance that they can close any deal that comes down the pike. Include talking points, target persona cheat sheets, industry data sheets, product data sheets, competitive analyses, a glossary of terms, and an inventory of current collateral.

Email. You need an outbound email drip-campaign that runs at a cadence that makes sense both to you and to prospects. Newsletters are a good place to start. Direct-marketing appeals can be sent in between your monthly newsletters. Each email should offer value and foster interest in talking to your salespeople.

The Seven Pillars of Lead Gen

Businesses that depend on salespeople for lead generation cannot grow rapidly or steadily.

Salespeople aren't good at it. 

While slow, uncertain growth may be—in fact, is—just fine for most business owners, for the rest lead gen is the job of marketers.

I'm aghast at the number of marketers I encounter who don't grasp lead gen's fundamentals, perhaps because they've never had to do more for a business owner than "make us look pretty."

Those marketers need to master the seven pillars of lead gen, if they hope to avoid tomorrow's scrap heap of outmoded jobs.

The seven pillars are:

• Email. Of all the pillars, email has the best ROI; but it's overdone and threatened with extinction on many fronts. And many marketers have no clue how to write compelling emails, or leverage prospect lists.

• Events. Events are expensive, but unbeatable for generating leads and accelerating conversions. But many marketers don't grasp the importance of speaking at events, engaging attendees, or following up. They believe it's sufficient merely to show up.

• Telemarketing. Outbound telemarketing. although not cheap, has the highest response rate. But many marketers shun it, due to its unfortunate association with "boiler rooms."

• Direct mail. Out of favor for over a decade, postal mail is the Comeback Kid, because it delivers leads at high rates. But many marketers aren't even familiar with the basics.

• Content. Content is marketing, the secret sauce the generates leads—and SEO. But too many marketers lack the imagination and discipline to produce and publish quality content—whether written, recorded, or illustrated—at a regular pace. And too many don't know how to syndicate content.

• Advertising. With the targeting tools and niche websites available today, web ads have become solid sources of leads. But many marketers don't know what makes an ad click-worthy.

• PR. PR isn't dead, it's just different than it used to be. It's still storytelling par excellence and a powerful lead-gen tactic when used correctly.