Thinkers Thrive

Sales gurus call the ultimate customer relationship that of "trusted advisor."

But what is a trusted advisor?

"A trusted advisor is an expert, someone who brings you a new idea or teaches you something she has learned about your industry," Jim Clifton, CEO of Gallup, told members of the Direct Marketing Association of Washington at last night's annual meeting.

If you're not your customers' trusted advisor, you'll inevitably have to compete on price alone, Clifton said. 

And inevitably go broke in the process.

Of course, you can stay off the radar and earn the trusted advisor label by dint of hard work.

Or you can use a little marketing to help you by cementing your stance as a "thought leader."

Becoming a thought leader is a six-step process, says blogger Maddy Osman.

1. Follow and comment on news in your niche

Make connections that will alert you to breaking news, then toss in your two cents. "Finding ways to make industry connections will help your company move from news consumer to news creator," Osman says.

2. Be disagreeable

Thought leaders find ""the sweet spot between saying something that not everyone will agree with, and completely stirring the pot with a controversial opinion."

3. Be nice

Be generous with praise and thanks for those who engage with and support you.

4. Hunt for exposure

Seek and jump on every opportunity to collaborate on a content marketing project.

5. Be charitable

Except for perhaps an email address, don't ask people for anything in return for your thoughts.

6. Get out and speak

Speak at and sponsor key industry conferences, and never refuse speaking opportunities at smaller events.

Virtual Fishwrap

Fishwrap, according to Urban Dictionary, refers to "any printed journalistic medium with such low credibility and standards in acceptable journalism that its only useful function is to wrap fresh fish in."

I earned my marketer's chops publishing a corporate magazine when those were all the rage. I won't claim it had high standards. But it wasn't fishwrap, either.

Corporate magazines can be powerful content marketing vehicles, particularly for B2B companies.

Speaking of vehicles, Content Marketing Institute credits John Deere with the invention of content marketing with its magazine The Furrow (CMI overlooks Poor Richard's Alamanack.)

A handful of corporate magazines still circulate today in print (CMI's Chief Content Officer is a laudable example); but most, if not folded, have gone digital (McKinsey Quarterly, for example).

Flip-book software may spawn a renaissance of the corporate magazine, but I have doubts.

Like sustained blogging, publishing a corporate magazine is a tough row to hoe (just ask John Deere). 

A luxury-grade magazine gobbles thousands of dollars in fees for freelance journalists, editors, photographers and graphic designers. But that's what you need to spend to hook readers. 

A flip-book, cobbled together on the cheap, won't make the grade.

At best, it's no more than virtual fishwrap.

2 Huge Mistakes that Will Sink Even Your Strongest Event

Warwick Davies contributed today's post. With 25 year's experience running conferences and trade shows, he owns and operates The Event Mechanic!

Having been around in the business a while, I have had the luxury of watching great shows come and go, like watching cruise ships in the harbor. 

What are the critical factors that will hasten the decline of an event? I’d boil them down to two:

1. Losing positive engagement with your key stakeholders, who are: 

• Top 10 sponsors
• Top 10 content drivers or thought leaders
• Top 10 attendee groups
• Top 10 suppliers (hotels and general service contractors)

Someone has spent years building the relationships that grew the event to be a market leader. As the event grew, you may have started to take things for granted or gotten greedy, with large profits rolling in, and forgot the nuts and bolts of keeping relationships healthy and mutually profitable. As the market grew, your competitors became hungrier than you, and started treating your stakeholders better than you, and they started to drift.

2. Not knowing what’s going on in your market from a DNA level 

Is your knowledge of your marketplace ‘imported?” Are you part of the market or just serving it?  If the latter, how do you know which innovations to feature without being too forward or not forward enough? 

That’s the bad news. How do you reverse the trends? Just do the opposite of the above: make a commitment to keep all your relationships healthy and your knowledge current and relevant. Resting on your laurels in this business is going to eventually end in disaster…

There's Something Happening Here

I'm an optimist.

But I can't resist thinking about Sinclair Lewis once in a while.

His 1935 novel, It Can't Happen Here, portrayed the election to the presidency of a populist, on his promise to make America great again.

Once in office, the new president outlaws dissent, tossing opponents into concentration camps and arming his stooges to keep the citizenry in check.

Dissidents who aren't imprisoned turn for help to a secret organization, the "New Underground," which smuggles them into Canada.

But as befits all tyrants, the president is eventually ousted in a White House coup. 

His successor, to create employment for the millions of jobless, declares war on Mexico.

But the war is unpopular and sparks nationwide unrest. The unrest provides an opportunity for the dissidents to return from Canada. They quickly form a resistance movement.

Civil war erupts in the final chapters.

NOTE: Opinions are my own.

Short and Easy

"It is more fun to talk with someone who doesn’t use long, difficult words but rather short, easy words like ‘What about lunch?’"                               

― A.A. Milne

Most often, your purpose in publishing is to inform and persuade. Why mask your meaning with long, difficult words?

Why say your product "will provide seamless multi-user functionality," when you mean it "supports up to 15 users?"

Why sound like some abstruse academic or dodgy bureaucrat?

"Bad writers, and especially scientific, political and sociological writers, are nearly always haunted by the notion that Latin or Greek words are grander than Saxon ones, " George Orwell says in "Politics and the English Language."

Latin and Greek words are grand, but their use in business is dreadful.

Just look at this balderdash from Accenture:

Insurers will need to open up to their ecosystem partners, sharing not only customer data, but customers themselves. To encourage and support such ecosystems, IT architectures will need to evolve, ensuring flexibility and interoperability with external partners and providers. A key challenge will be to orchestrate innovation and legacy evolutions while simultaneously managing security threats and changing IT processes to roll out and manage new products and services faster and cheaper.

Acccenture means:

Insurance companies need to upgrade their IT systems so suppliers can use their customer data. But they can't let the changes interrupt routine business.

This morning's lesson: short and easy.

Now, what about lunch?