Dan Pink on the Secret to Must-Read Emails

Best-selling author Dan Pink contributed today's post. His new book, To Sell is Human, occupies the No. 1 spot on the best-seller lists of The Wall Street Journal and The Washington Post; and the No. 2 spot on The New York Times.

What's the secret to a must-read email?

Researchers from Carnegie-Mellon University studied this issue by sitting with email recipients and asking them to narrate which emails they opened and why. The researchers' conclusions were stark: the most effective email Subject lines appealed to either utility or curiosity.

That is, the emails most likely to be opened had Subject lines that either:

• Indicated the email was directly related and relevant to the recipient's work; or
  
  
• Provoked a level of uncertainty that made the recipient curious about what the message contained

The principles of utility and curiosity operate somewhat differently based on the situation of the recipient. The researchers found that utility works best when people have a heavy email load—and that curiosity can be extremely effective when the email load is lighter.

Since people have so much email these days, my approach is generally to use Subject lines that emphasize the usefulness of the email's contents—and emails themselves that are as concise as I can possibly create.

Perhaps the best advice is not to get caught in the mushy middle.

Craft the Subject line so that it's immediately clear that the contents of the email are useful (for example, “Three solutions to our paper supplier problem”). Or craft the Subject line so that it gets people curious (for example, “You're not going to believe what I learned about paper suppliers!”). But avoid falling in between those poles with Subject lines like "Followup," "Question" and so on.

The mushy middle is where emails go to die.

The Role of Chance

Business is frightfully competitive. So we tend to believe only the fittest survive.

But success may take more luck than pluck.

Investment strategist Michael Mauboussin thinks so.

He claims we're too quick to discount the role chance plays in business.

“People attempt to extract lessons from what is mostly a random process,” Mauboussin tells readers of Inc.

“Once something has been successful, we start to believe it was the only thing that could have happened.”

By idolizing business winners, Mauboussin says, we forget there were others who followed the same strategies, but failed.

Remembering those failures helps you “keep your mind open to other possibilities,” he says.

Paleontologist Stephen Jay Gould observed the same thing in nature. Gould thought chance was a deciding factor in the evolution of life on earth.

He based his conclusions on fossilized animals discovered in Canada’s Burgess Shale.

The animals in the Burgess Shale were all exquisitely suited to their environment. But none left modern descendants.

From the fact, Gould concluded that fitness is no guarantee of survival.

Survival is really a matter of luck.

5 Newsletter Must-Haves

Promoting an event?

Digital marketer Juli Cummins, writing for Innovation Insider, says these five features should be included in your next newsletter:

Videos. Videos are smart because they're easy to share and watch on mobile devices. Including one on how to use your Website can boost registrations.

QR codes. QR codes drive readers to videos, Websites, photos and other content you can't include in the newsletter.

Personalization. You can boost readership by segmenting your list. Segment attendees by category, interests or preferences and blast targeted newsletters.

Special deals. Reward readers with newsletter exclusives like gift cards and discounts.

Short cuts. Devote a chunk of your newsletter to Web links to useful info. Include a single sign-on link that lets readers register without entering a username and password.

Ready for the Content Arms Race?

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B2B marketers be warned!

We stand at the threshold of a "Content Arms Race," says Doug Kessler, creative director for Velocity, on Hubspot's Inbound Marketing Blog.

He compares the state of content marketing today to that of TV advertising in the 1950s.

"The first companies to jump into this exciting new medium discovered something big," he writes. "They discovered that they could use TV ads to build something called brands."

But it wasn't long before TV's pioneers were swamped by sodbusters, and TV advertising lost its luster.

"We’re in a similar place right now," Kessler writes. The window is shutting on opportunities to become content-marketing pioneers ("Those guys who put out that great stuff”).

Marketers instead are entering a Content Arms Race in which "every marketing discipline is becoming content-powered. 

"In the content marketplace, you’re not just up against your direct competitors," Kessler says. "You’re up against everyone who’s producing content on the same issues. You’re competing against all of these in an epic battle for the scarcest resource on Earth: people’s attention."

What's the fallout?

"When the deluge hits," Kessler says, "all this content is going to start to look a hell of a lot like something we’ve all become really, really good at ignoring. It’s going to look like advertising."

Avoid the Comma Splice

Part 3 of a 3-part series on the usage rules for commas
To avoid looking unlettered, master Rule Three:

Never use commas to splice together separate sentences.

Grammarians call an infraction of the rule a "comma splice." 

Here's an example:

Thanks for registering for FACE, check your email for confirmation.

What's the right way to state this? Chop it in two:

Thanks for registering for FACE. Check your email for confirmation.

Seem too choppy? You could use an em-dash:

Thanks for registering for FACE—check your email for confirmation. 

Or, at last resort, a semi-colon:

Thanks for registering for FACE; check your email for confirmation.

Marketers most often introduce comma splices when linking separate, but related, ideas:

Admission to FACE Expo is free, however you must pay to attend the conference sessions.

Grammarians consider the adverb however too "weak," however, to separate the ideas. Only a period, em-dash or semi-colon will do:

Admission to FACE Expo is free. However, you must pay to attend the conference sessions.

Admission to FACE Expo is free—however, you must pay to attend the conference sessions.

Admission to FACE Expo is free; however, you must pay to attend the conference sessions.