Thumb Like It Hot

Marketing agency owner Dave Kerpen has followed his first book, Likeable Social Media, with a readable companion, Likeable Business.

The 200-page book sets out to prove Kerpen's thesis that, to run a successful business in chatty times, "businesspeople must be obsessed with their customers and prospects, and always do right by them." The book draws out eleven "principles for a likeable business" that if followed "together make for more likeable leaders and better, more customer-centric organizations."

None of the principles Kerpen sets forth are new (in fact, they've been covered ad nauseam by scores of other writers). But true to his second principle ("Tell great stories"), he includes hundreds of present-day examples that more than justify the time spent reading the book.

Typical of these is the tale of an "authentic" CEO who handed an employee $25,000 after the worker stole that amount in goods from the company, saying, "I must not have given you enough of a bonus last year if you had to steal from us" (the CEO grew up poor and understood the motives for theft). Or the "transparent" CEO who keeps open her firm's financials for every employee and supplier to see, to ensure that "the team maintains its democratic culture."

However, some of Kerpen's stories—namely the ones about himself—make you wonder why his clients trust him with their reputations. The author has committed some real boners. Those stories are another reason to pick up Likeable Business.

Want to Be More Productive? Sit Around.

Meditation makes you more productive, says consultant Peter Bregman in Harvard Business Review.

Meditation increases your ability to resist counterproductive urges, such as the urge to interrupt other speakers; to procrastinate; or to play office politics.

"If you can resist your urges, you can make better, more thoughtful decisions," Bregman says. "You can be more intentional about what you say and how you say it. You can think about the outcome of your actions before following through on them."

While not every urge is counterproductive, many are. Meditation helps you distinguish valuable urges from futile ones.

"Urges hold useful information," Bregman writes. "If you're hungry, it may be a good indication that you need to eat. But it also may be an indication that you're bored or struggling with a difficult piece of work. Meditation gives you practice having power over your urges so you can make intentional choices about which to follow and which to let pass."

There's No Place Like Om

Meditation can make you a better business leader, says Harvard Business School professor and former CEO Bill George.

Meditation "teaches you to pay attention to the present moment, recognizing your feelings and emotions and keeping them under control, especially when faced with highly stressful situations," George writes in Harvard Business Review.

Pressures and the pursuit of profits turn too many managers into monsters, George observes.

"The key is to stay grounded and authentic, face new challenges with humility, and balance professional success with more important but less easily quantified measures of personal success."

If meditation feels too woo-woo, other mind-calming tools are available.

"The important thing is to have a set time each day to pull back from the intense pressures of leadership to reflect on what is happening. In addition to meditation, I know leaders who take time for daily journaling, prayer, and reflecting while walking, hiking or jogging," George says.

If You Had Only a Dollar, What Would You Spend It On?

Bill Gates once said, "If I was down to my last dollar, I'd spend it on public relations."

Were I in his shoes, I'd spend it on content.

"Content is the new black," says marketing maven Janine Popick in Inc.

Content helps you generate leads, elevate search engine rankings and close more deals, Popick says.

Content works because it positions you as an expert.

"Because you're writing (or talking) about what you know, in time, you become an industry thought leader. And people prefer doing business with those they believe are experts in their category," Popick says.

Should Your Ads Include Details?

A customer's natural craving for details will determine how she responds to your advertising, according to a new study in the Journal of Consumer Research.

Customers who hunger for details will eat them up, if you provide tons of them in your ads.

But customers who don't care for details will be turned off by your information-heavy ads, and probably won't buy your product.

The study's authors say there are two types of customers, distinguishable by their desire to understand things.

Some customers like to think; some don't.

From a series of experiments the authors conclude that, by presenting a lot of product information to the latter group, you remind those customers they're shallow.

That reminder makes them feel uncomfortable—and less likely to buy from you.

In related experiments, the authors also found that the latter type of customer is less willing to pay a premium price when the ads for a product are detail-heavy.