Content is Everything (or Why CMOs Fail)

Content is king.

— Bill Gates

CMOs tend to survive only a tad over two years.

There's a reason. While they're supposed to be leaders, most are overpaid closet organizers.

Instead of generating demand, they busy themselves with rearranging the company's "digital assets," so salespeople and customers can find them.

Big Data is their latest space-saving gadget. With it, they can go to town again rearranging the assets, this time in hyper-segmented, algorithm-based bins.

Meanwhile, salespeople still spend 40% of their time compiling their own deal-closing content, and 60% of customers think Marketing's content is crap.

CMOs, I have news for you: Marketing isn't logistics, or distribution, or document management. Marketing is content. And content is everything.

If you want to succeed, focus on quality content:

1. Know the buyers
2. Understand Sales' pipeline
3. Create content aligned with both

What are you waiting for? Your next pink slip?

Superman was a Content Creator

We often forget a significant fact.

When disguised as mild-mannered Clark Kent, the Man of Steel worked as a reporter for the Daily Planet.

HAT TIP: Thanks go to content creator Matthew Grocki for reminding me Superman was a content creator.

Hard and Sticky

But easy's like, who cares? Easy's like, how much is easy going to get you?

― Anne Lamott

How often have you been told to make your content easy?

Easy to skim, scan, and swallow.

Easy's best.

Not always, say two Princeton neuroscientists.

They've shown disfluency―the processing by the brain of hard-to-read content―increases the content's impact.

Adam Alter and Daniel Oppenheimer asked 3,400 subjects to take problem-solving tests and found the subjects repeatedly scored higher when the tests were disfluent (i.e., printed in hard-to-read typefaces).

"Disfluency led participants to adopt a more systematic processing strategy," the researchers concluded.

Additional neuroscientific evidence indicates hard-to-read content triggers an alarm in the brain that activates the prefrontal cortex responsible for careful thought.

The harder we have to work to understand a piece of content, the stickier it becomes.

Content Marketers, You are Not a Committee

Why are most corporate blogs mind numbing?

They're the products of committees.

Every post is the same. Safe. Sanctioned. Sanitized.

No one owns the content, so it's uninspired and impassionate.

If you want to improve your corporate blog, find employees who love their work and ask them to contribute (if you can't, you have a bigger problem than a boring blog).

Give them one, simple instruction: You are not a committee.

Then get out of their way and watch what they do. You'll soon have a much better blog.

As Mark Hamill recently told the audience of Content Marketing World, "Follow your own inspiration. If you find something engaging, find a way to repurpose it through your own prism. Believe in yourself and trust your instincts."

 You are not a committee.

Content Creators: What's Fair and What's Foul?

Bill’s Daily Briefing on Bill O'Reilly's website comprises "a daily assortment of copyright violations," according to The Washington Post.

O'Reilly's spokesman says lawyers okayed the daily cut-and-paste job because "this usage falls squarely within the fair use doctrine—the same doctrine that has allowed an untold number of news aggregation sites to exist online.”

Every content creator should grasp the basics of fair use—or quit creating content.

Fair use (part of the Copyright Act) protects you from a lawsuit when you use copyrighted material while creating a new work.

You can use copyrighted material, according to the law, for "criticism, comment, news reporting, teaching, scholarship, or research;" but your use must not undermine "the potential market for or value of the copyrighted work."

Courts have traditionally ruled in favor of critics, commentators and reporters defending themselves against copyright infringement when their work wasn't simple piracy; i.e., when they added to and altered the original material.

They have also ruled in defendants' favor when the copyrighted material reused was "newsworthy," "factual" and "unpublished." In contrast, courts have protected the copyright owners of fictional works, and of works not published to protect trade secrets. They have also protected copyright owners who showed defendants' excerpts lowered the market value of their material.

In a nutshell, fair use protects content creators who:

• Use others' work for the clear purpose of criticism, commentary or news reporting
• Don't simply repost others' work, but transform or improve it
• Use others' work for non-profit purposes
• Use only brief excerpts of others' work
• Respect others' requests for attribution, and
• Use out-of-print sources with little to no market value

Stories are Elementary

IBM's supercomputer Watson is named after the company's first CEO.

But the Watson we remember and love was the storyteller.

It's elementary.

Stories stick.

Content's just content.

Now that IBM's Watson can publish content better than any human, the marketer who can't tell an arresting story is dead meat.

Sadly, that's the majority.

If you're publishing content without telling stories, it’s time to reboot and retool.

The silicon Watson can now publish content better than you can.

But how do you tell a story?

You don't patchwork data, as this tale does:

Acme will save 40% of its IT infrastructure costs over the next four years by migrating to a cloud solution. Acme is a small company without IT staff. Before our team migrated its users to the cloud, Acme used a single Domino server, which served up mail and one application, as well as a Traveler server for six mobile devices. Our team migrated all of the users from the on-premise Domino solution to a standalone cloud solution. This also included moving the six Traveler devices. Each user was reconfigured to connect to the cloud servers and provisioned with a clean mail file, as well as given a local copy of his or her old mail file to use as an archive. In addition, the one application (a vacation calendar) was moved to the cloud. In order to do this, we set up a user called vacations@acme.net and had all vacation requests sent to this account. Administrators were then able to go in and approve or deny them. In addition, all users can now view the vacation calendar to see who is in or out on a given day. With a small operation and no in-house IT support, Acme wanted to get back to “doing business” instead of “supporting business.” The cloud solution lowered its costs by eliminating the yearly licensing of Domino and decreasing the onsite footprint of servers.

What should you do, instead?

• Give us a character we can care about
• Give us a drama with a narrative arc
• Give us details that help us imagine what happened
• Spare us unnecessary facts
• Give us insights, new perspective, and a call to action

In short, give us a story:

One of America's most known and respected anvil makers, Acme is a small business whose profits were at risk due to recurring IT costs and poor vacation planning. Ironically, the company's IT needs were simple―email and a sharable vacation calendar―so simple, in fact, the company had no IT staff. But it did have two servers that needed babysitting, and which occupied an office that a key salesperson coveted; plus a $10,000 a year software license―and no sharable vacation calendar. Our team helped Acme move to the cloud. In doing so, we equipped every employee with email and gave everyone access to the vacation calendar, so employees can now plan their work around others' absences. As a result, Acme's two servers are history; the $10,000 annual license is history; a top salesperson now has the office she so desperately wanted, instead of a cubicle on the plant floor; and the company is running a lot smoother. Acme will cut IT costs by 40% in the next four years! Would you like to do that? Give us a call today.

See the difference?

It's elementary.

When Robbing You Blind, Priceline Perfers Passive

When I arrived at the airport yesterday, the airline's agent informed me my ticket had been cancelled and no seats were available on the flight.

I called Priceline, which sold me the ticket. Two agents spoke to me (after putting me on hold for 40 minutes) and told me the ticket had been cancelled and no refund would be issued.

They relied throughout the conversations on the passive voice, never admitting Priceline cancelled my ticket and Priceline is keeping my money.

It's ironic the two people have the title "agent."

Writing coach Sherry Roberts could well have had Priceline in mind when she described the passive voice:

"A sentence written in the active voice is the straight-shooting sheriff who faces the gunslinger proudly and fearlessly. It is honest, straightforward; you know where you stand.

"A sentence written in passive voice is the shifty desperado who tries to win the gunfight by shooting the sheriff in the back, stealing his horse, and sneaking out of town."

Bloggers' Work Habits

Orbit Media asked 1,055 bloggers how they work. It found:

• Bloggers spend on average 3 hours to write a post (26% more time than a year earlier); only 1 in 3 spends less than 2 hours per post.

• 1 in 4 bloggers rely on an editor to improve their posts.

• The average post is 1,050 words long (19% longer than a year earlier).

• Nearly 50% of bloggers include lists in their posts; 15%, video.

• Most bloggers publish weekly; the number who publish daily is down by more than 50% from a year earlier.

• Over 95% of bloggers promote their posts on social media; a majority use email.

• 56% of bloggers routinely check their posts' traffic; 20% never do.

My work habits? Yours truly:

• Spends about 1.5 hours per post.

• Works without the benefit of an editor.

• Writes brief posts, 350 words or so.

• Loves to include lists and videos.

• Publishes 7 days a week.

• Uses social media to promote every post.

• Checks traffic, but not obsessively.

What are your work habits?

Comma Sutra

When and where should you insert your comma for maximum satisfaction? The style manuals don't advocate one position.

Those used by book publishers endorse the serial ("Oxford") comma, claiming you need it to clarify any list.

Those used by newspaper publishers eschew it, claiming economy should rule your writing.

Even though advocates can now cite a Maine court's decision, the serial comma is far from the law of the land.

What's your verdict?

The Yeahs

Book publishers insist the serial comma assures clarity. 

For example, because I inserted a serial comma before the coordinating conjunction "and" in the following list, you won't conclude both my followers are dead guys:

This blog is dedicated to my followers, William Strunk, and E.B. White.

The Chicago Manual of Style, for example, endorses the serial comma. You're clear that four, not two, people posed for this White House guest:

She took a photograph of her parents, 
the president, and the vice president.

Modern American Usage also endorses the serial comma, on grounds that it's harmless.

The Nays

Newspaper publishers insist the serial comma, being far from harmless, clutters writing. 

The serial comma here feels like poke in the eye:

I can't resist watching The Three Stooges, Moe, Larry, and Curly.

And The Style Book of The New York Herald Tribune shows how the serial comma here not only clutters the sentence, but misleads you to think Smith donated the racing cup:

Those at the ceremony were the commodore, the fleet captain, 

the donor of the cup, Mr. Smith, and Mr. Jones.

The Comma Sutra

Serial comma or not, some lists are best reordered.

The Times of London once summarized a BBC travel show with this list:

The highlights of his global tour include encounters with 

Nelson Mandela, an 800-year-old demigod and a dildo collector.

Yes, a serial comma would prevent you from thinking Nelson Mandela collected dildos; but he'd remain an 800-year-old demigod. The simple fix would be:

The highlights of his global tour include encounters with 

a dildo collector, an 800-year-old demigod and Nelson Mandela.

POSTSCRIPT: My rule for using the serial comma: easy does it. For in the words of the Kama Sutra:

The mind of the man being fickle, how can it be known what any 
person will do at any particular time and for any particular purpose.

Milk and Serial

As reported by The New York Times, a Maine appeals court has ruled a group of dairy workers deserve back pay because a state overtime law lacks a serial comma.

Five delivery drivers sued Oakhurst Dairy, claiming the company denied them overtime pay.

The judge hearing the case determined Maine's overtime law doesn't exempt the dairy from paying its drivers.

The law states workers need not receive overtime pay for "the canning, processing, preserving, freezing, drying, marketing, storing, packing for shipment or distribution of: (1) Agricultural produce;(2) Meat and fish products; and (3) Perishable foods."

The judge ruled, because there's no comma after "shipment," the drivers deserve overtime pay. Why? The drivers don't pack perishable foods for shipment; they only distribute them.

The comma missing in Maine's overtime law is the "serial comma" (also known as the "Oxford comma").  

When used, the serial comma precedes the last in a series of things, reducing ambiguity. For example:

Before the secret meeting, Putin invited the hackers, Sushchin, and Dokuchaev.

Without the serial comma, the sentence could be understood to mean Sushchin and Dokuchaev were a team of hackers (they're actually spies):

Before the secret meeting, Putin invited the hackers, Sushchin and Dokuchaev.

Got it?

PS: Everything you ever wanted to know about the serial comma will be covered in my forthcoming manual, Comma Sutra. Among other things, it will explain when and where to insert it to achieve total satisfaction. Look for it wherever adult books are sold.

Adventures in Autocorrect

When I split an infinitive, God damn it, I split it so it will stay split.

— Raymond Chandler

In a previous life, I must have committed some atrocity. 

Autocorrect is my karmic curse.

Autocorrect constantly replaces my words.

Yes, I know I can customize it (or at least turn it off). 

But why am I required to do so in the first place? And why does it default to the linguistic ability of a moron?

The word moron, by the way, also has an atrocious past.

It was coined in 1910 by psychologist Henry Goddard to designate someone with a learning disability. 

Goddard believed the learning disabled posed a threat to "American stock" and took steps to purge them from the gene pool.

He first convinced legislators in half the states to pass laws requiring their forced sterilization. Over 60,000 involuntary operations resulted.

He also dispatched assistants to Ellis Island, to look for morons trying to enter the country. When one was spotted, he was given an IQ test (developed by Goddard). The results weren't often favorable. Over 80% of immigrants tested were deported.

To his credit, late in life, Goddard disavowed his work.

Check Your Sources

Bubbie: The National Institutes of Health has never studied the attention spans of goldfish.

This is one of those "alternative facts" cited almost hourly by lazy writers.

Take your pick: You can blame perpetuation of the factoid on the marketer who fabricated the statement; or on Microsoft, which once cited it in an e-book; or on all the thousands of writers who have since recirculated it.

Enough with the attention-starved goldfish, already.

"Strong research is the backbone of strong copy," says copywriter Tom Wall. Strong copy requires writers to stop sourcing:

• Personal blogs and Tweets (particularly the president's)
• Unregulated contributor websites
• Wikipedia
• Unauthorized biographies

Without strong research, Wall says, "there is nothing anchoring your words to the truth."



NOTE: While truth isn't, opinions are my own.

Microcontent Do's and Don'ts

Web guru Jakob Nielsen doesn't push ideas he hasn't lab-tested.

So you'd do well to heed his advice on microcontent, those phrases and fragments that mean so much to sales.

"Microcontent should be an ultrashort abstract of its associated content, written in plain language, with no puns, and no 'cute' or 'clever' wordings," Nielsen says.

"Although it can be punchy, most importantly it must deliver good content, keep people’s interest alive, and provide value."

Page titles help search engines index your web pages. They're also what customers read in search results. When you write them, be sure to:

• Put keywords up front to catch customers' attention
• Include keywords that boost the content’s ranking
• Omit unnecessary words to improve scalability

Headlines are "pick-up lines," in two senses. They create a first impression; and they're often picked up and displayed in news feeds, social media streams, and blog posts. So be sure yours make sense out of context. Be sure also to:

• Tell customers something useful
• Tell customers something specific
• Avoid teasers and click bait

Taglines communicate the value you provide, the problem you solve, or the mission you fulfill. Taglines assure customers know what you do. Be sure to:

• Be brief
• Be simple
• Be specific

Subject lines, to resonate with customers, must address a need or be phrased as a benefit. In addition, they must grab customers' eyeballs. So write short, put keywords up front, and be sure you explain what your emails are about.

Cards provide customers "shortcuts" and present chunks of copy they might not otherwise read. When well written, they can also prompt customers to read and comprehend long pieces.

Hints and tips can function as live customer-service agents who anticipate customers' questions and addresses them in context. Web usability tests prove they increase conversions. Keep them short and sweet.

Good Writers Read Good Books

Erik Deckers contributed today's post. Eric is the president of Pro Blog Service, a content marketing agency with clients throughout the US. He is also the co-author of Branding Yourself and No Bullshit Social Media.

Whenever I attend a networking event, I like to ask questions usually not asked at one of these things.

What’s your favorite sports team? Who was your idol growing up? What’s the last book you read?

I can always spot the sales alpha dogs in any networking crowd. When I ask about the last book they read, or their favorite book, it’s always the same thing.

How to Win Friends and Influence People by Dale Carnegie, someone will say.

Zig Ziglar’s Born To Win, says another.

The Art of War, says a guy with slicked-back hair and a power tie.How to Crush Your Enemies, See Them Driven Before You, and Hear the Lamentations of the Women, says an unusually-muscled guy with a funny accent.

And I can spot the content marketers too.

Ann Handley’s Everybody Writes! someone will say.

The Rebel’s Guide to Email Marketing, says another.

“I don’t read books, I only read Copyblogger,” says a third.

But the writers—the good writers—will tell me about the books they love. The books they read over and over again, not because it will help them get ahead in life, but because it stirs something within them.

Those are the writers who are more concerned with their craft than with their content. Those are the writers who will produce some of the most interesting work, regardless of their employer. (What’s sad is their employer has no idea how lucky they are to have this wordsmith in their corner, and will wonder why the sales funnel got a little emptier after they left.)

Content marketers: as writers, you should understand and build your craft as much as, if not more than, your understanding of your product, or big data, or SEO, or the right number of items in a listicle, or A/B testing.

Good writers are good content marketers, but the reverse is not true. It doesn’t matter if you’re the leading expert in your particular industry, if you can’t make people want to learn more about it, you’ve failed.

If you can’t make people care about your product, they won’t buy it. If you can’t stir basic human emotions, they won’t care. And if you can’t move people to read your next blog article, or even your next paragraph, it doesn’t matter how much you know.

You will have failed as a marketer and as a writer.

The best thing you can do is focus on improving your writing skills.

That all starts with reading.

Stop Reading Business Books

Content marketers—at least the writers—need to stop reading business books and content marketing blogs. They’re no good for you. At best, you don’t learn anything new. At worst, they teach you bad habits.

As British mystery writer P. D. James said, “Read widely and with discrimination. Bad writing is contagious.”

Read for pleasure instead. Read outside the nonfiction business genre. Read books from your favorite writers. Read mysteries, science fiction, fantasy, or literary fiction. Read history, biographies, creative nonfiction, or collections of old newspaper columns.

But. Don’t. Read. Business Books.

This is input. This is how you become a better writer. You read the writers who are better than you, and you skip the writers who aren’t.

That means business books. As a business book author and reader, I can tell you there are plenty of business books that will never be accused of being “well written.” They’ll teach you plenty about the subject, but they won’t teach you about the craft of writing. Sure, you need to study the science of content marketing, but that should be a small portion of your total reading, not the majority of it.

So you study the best creative writers who are considered masters of the craft, and practice some of their techniques.

This is why professional football players watch game film, not only of their opponents, but of players who came before them.

This is why actors watch old movies by the stars and directors from 50, 60, 70 years ago.

It’s why musicians not only listen to their idols, but their idols’ idols, and even their idols’ idols’ idols.

And this is why good writers constantly read the masters of the craft. This is why several writers have must-read books and authors they recommend to everyone.

My friend, Cathy Day, a creative writing professor at Ball State University, and author of The Circus In Winter told me once, "Reading a lot teaches you what good sentences sound like, feel like, look like. If you don’t know what good sentences are, you will not be successful as a writer of words."

Stephen King, who is not a friend of mine, said something similar: “If you want to be a writer, you must do two things above all others: read a lot and write a lot.”

What’s on Your Bookshelf?

There are only so many effective headlines you can write, so reading the 87th article on “Five Effective Headlines You Need To Use RIGHT NOW” is a waste of time.

There are only so many ways of creating buyer personas that yet another “How to Build Your Buyer Personas” isn’t going to make a difference.

And when you really get down to it, Jay Baer is channeling Harvey Mackay who’s channeling Zig Ziglar who’s channeling Dale Carnegie. 

There’s nothing new under the sun when it comes to business books and content marketing blogs. (Although I love Jay Baer’s bravery when it comes to wearing those sport coats! And he’s one of the few good business writers I admire.)

But there’s a whole world of books out there that have nothing to do with business, nothing to do with marketing, and will make you a better writer than any business book ever will.

Read Ernest Hemingway’s short stories to learn how to write with punch, using a simple vocabulary.

Read Roger Angell’s Once More Around the Ballpark to learn how to make people passionate about the thing you love.

Read Agatha Christie's And Then There Were None to learn how to hook people at the start of a story, and keep them until the very end.

Identify three of your favorite authors, or at least authors you’ve heard good things about, and read one of their books. Identify passages, sentences, and techniques that move you and make you go “I wish I could do that.” Write them down in a notebook, and then practice replicating them in your everyday writing—emails, blog articles, notes to friends, special reports, everything.

Once you finished those three books, read three more books. And then three more. And then three more.

When you run out of an author’s work, find a new author. When you run out of authors, ask a bookstore employee or librarian for recommendations. Or join Goodreads and ask your friends about the books they love.

Content marketing is facing an avalanche of mediocre content in the coming years, and the only way you’re going to stand out is if you can be better than the avalanche. That means being better at your craft, not producing more and more mediocre content.

It means reading more stuff by great writers and less by average writers. It means realizing you’re better off reading another mystery novel than yet another article that promises “Five Content Marketing Secrets.”

It means focusing on your craft and becoming a master of language and stories. And it all starts by reading the work of the artists who came before you.

Neither Captious Nor Weasly Be

When it comes to customers, don't be captious. Niggling gets you nowhere.

How many times have you contacted sales or customer service, only to be informed you've called the wrong line? Or told to fill out some online form first? Or made to feel a fool, because you don't know if you have Version 4.2?

When conversing with a customer, be sensible and humble. To show off your knowledge blunts your effectiveness.

And when it comes to customers, don't weasel. Weaseling destroys trust.

If you need to make a point with a customer, make it clearly, concisely, candidly.

How many times have you contacted sales or customer service, only to be informed the price isn't actually available, the product doesn't really work, the warranty is never, ever applicable? "You'd have known that, if you'd seen the fine print."

When conversing with a customer, be sincere and straightforward. To squirm out of every promise makes you a weasel. And the weasel is a threatened species.

Writers on the Big Screen

Hollywood routinely returns to writers for characters because, unlike superheroes, they're observant, witty, flawed and vulnerable—qualities a main character must have to woo an audience.

While it's easier for Hollywood to realize other creatives (artists, musicians and dancers, for example), the absurd and scary nature of the writer's life never loses appeal.

My list of the top movies depicting writers (in chronological order) comprises:

Young and Innocent (1937). A short-story writer is on the run from the cops, who are convinced he's a murderer. An early Hitchcock thriller.

The Lost Weekend (1945). An alcoholic writer's weekend plans are dashed when he decides to drop into Nat's Bar.

In a Lonely Place (1950). Screenwriter "Dix" Steele can't manage his anger. His mean streak make him a murder suspect, when a pretty coat-check girl is found strangled. 

Beloved Infidel (1959). A gossip columnist falls for F. Scott Fitzgerald, who's working in Hollywood so he can afford the asylum where he's put his crazy wife.

Breakfast at Tiffany’s (1961). Holly Golightly drags her neighbor, the writer Paul Varjak, into her crazy life.

Black Like Me (1964). A journalist investigates segregation from an unusual angle.

The Front (1976). Blacklisted TV screenwriter Alfred Miller persuades his bookie to sign his name to Miller's scripts in exchange for a percentage.

My Favorite Year (1982). TV scriptwriter Benjy Stone tells of the summer he met his idol, swashbuckling actor Allan Swann.

The Year of Living Dangerously (1982). A foreign correspondent assigned to Indonesia gets caught up in a political coup.

Cross Creek (1983). Novelist Marjorie Kinnan Rawlings deals with rejection by buying a Florida orange grove.

The Ghost Writer (1983). An aging literary giant invites a young acolyte to dine at his secluded country home. Not to be confused with the 2010 thriller below.

Out of Africa (1986). Memoirist Karen Blixen discovers what matters, while she learns to run a coffee plantation.

Stand by Me (1986). Author Gordie Lachance recounts a trip with three childhood buddies over a Labor Day weekend.

Hannah and Her Sisters (1986). The family and romantic entanglements of three sisters, one a budding writer, unfold between two Thanksgivings.

Barton Fink (1991). A playwright's Broadway hit propels him into a $1,000 a week job in Hollywood.

Shakespeare in Love (1998). The Bard struggles with his new comedy, Romeo and Ethel, and falls for a wealthy merchant's daughter.

Fear and Loathing in Las Vegas (1998). A drug-addled journalist is assigned to cover the Mint 400 motorcycle race.

Wonder Boys (2000). A drug-addled novelist attends a writer's conference with his agent and two students from the college where he teaches.

Adaptation (2002). A high-minded scriptwriter asks his twin brother to interview the author of the book he's desperate to adapt.

As Good As It Gets (2003). Best-selling novelist Melvin Udall discovers a waitress may be the only person in New York who can stand him. 

The Human Stain (2003). Novelist Nathan Zuckerman receives a visitor one dark night. The stranger, a down-on-his-luck college dean, wants him to write a book about his life.

Sideways (2004). An aspiring writer joins his soon-to-be-married former college roommate on a road trip through California wine country. 

Finding Neverland (2004). Scottish writer J.M. Barrie meets a widow and her four young sons in Kensington Gardens and a friendship begins. 

Capote (2005). A writer's masterpiece also proves his undoing.

The Squid and the Whale (2005). Husband and wife novelists decide to call it quits. Their divorce doesn't go over well with the kids.

Miss Potter (2006). Spinster Beatrix Potter becomes an international celebrity and falls in love with her publisher.

HOWL (2010). Poet Allen Ginsburg's colorful verses land his publisher in court, charged with selling obscene material.

The Ghost Writer (2010). A ghostwriter tries his hand at a politician's memoir after his predecessor—under suspicious circumstances—gives up the ghost.

Midnight in Paris (2011). An unfulfilled screenwriter vacations in Paris, where he discovers that a 1920 Peugeot lets him travel backwards in time. 

The Help (2011). An aspiring journalist decides to write a book about Southern housemaids.  

Hannah Arendt (2012). A high-profile New Yorker assignment teaches a German intellectual "the greatest evil perpetrated is the evil committed by nobodies."

Saving Mr. Banks (2013). P.L. Travers resists the Disneyfication of her creation, Mary Poppins.

Big Sur (2013). Jack Kerouac retreats to the woods in hopes of drying out.   

Wodehouse in Exile (2013). In the leadup to world war, a famous British humorist is tapped by the Germans to appease Americans. 

Papa (2015). A young journalist goes to Havana to meet his idol, Ernest Hemingway, on the eve of the Cuban Revolution. 

Trumbo (2015). Hollywood's top screenwriter finds himself in deep kimchi for his pinko leanings.

The End of the Tour (2015). David Foster Wallace goes on a book tour with a Rolling Stone reporter. 

Genius (2016). Novelist Thomas Wolfe finds he desperately needs an editor; Max Perkins complies.

Paterson (2016). A bus driver records his responses to the beauty that surrounds him in poems he keeps secret.

Their Finest (2017). A scriptwriter adds "a woman's touch" to a teary propaganda film during the Battle of Britain.

Rebel in the Rye (2017). J.D. Salinger loses his mind, but finds his voice.

The Man Who Invented Christmas (2018). Desperate for cash, Charles Dickens tries his hand at a ghost story.

Mank (2020). A tippling screenwriter and a boy genius take on the powers that be.

Hope for the Reluctant Writer

Reluctance haunts writers.

Blogging proponents—celebrating only the competitive advantages you gain through this form of content marketing—rarely admit blogging is torturous.

It's much easier to sift though emails, sit in a meeting, or make a third cup of coffee.

Unless you're the president, self-doubt is inescapable.

What's the answer?

In What is Literature?, philosopher Jean-Paul Sartre asks the reluctant writer to imagine, "what would happen if everybody read what I wrote."

Stuff would happen. Stuff would happen even for the mediocre writer, if he aims for a target audience, Sartre says.

"The function of the writer is to act in such a way that nobody can be ignorant of the world and that nobody may say that he is innocent of what it’s all about."

And in one of his most-quoted lines, Sartre says, "Words are loaded pistols."

If you're a reluctant writer, begin to think of your task differently.

Think of your blog less like a magazine and more like a bulletin board.

Think of your target audience.

Think of your words as loaded pistols, and writing as putting the "bullet" in bulletin.

Ready.

Aim.

Fire.

Blurbs Shoudn't Blather

At the 1907 convention of the American Booksellers Association, a speaker handed out copies of his new book with a fake jacket covered with fulsome praise. He borrowed the layout of a toothpaste ad for the back of the jacket, and gave the model in the ad a name, Belinda Blurb.

Hence the word "blurb" was born.

The blurb is every marketer's mainstay. But too many marketers fail to leverage these sweet-talking charmers.

Instead of keeping them brief, punchy and authentic, they pile them with clichés no real customer would mouth:

We have received a robust product, customized to our specific needs, which meets our requirement and which has received the endorsement of the president. Our team was extremely satisfied with professional interactions, the speed and efficiency with which you provided feedback and a positive response to all our queries. Having spent much time with you reviewing the product as we have progressed with the development, we are convinced that we have incorporated a highly complex concept into a simple, user-friendly application and we cannot think of any issues that have been overlooked or missed. Without a doubt your team has provided us with a comprehensive evaluation tool that has received the full support of everyone who has tested it, so we have no reservation in confirming you. We are certain that we now have a unique performance evaluation tool, specific to our current needs, but with enormous scope for the future as we move forward with our talent management plans. It has been such a pleasure to work with your team on all levels, your patience with our requests has been exemplary, and we thank you for your dedication to our project.

The marketer could have published instead:

You've created a simple, user-friendly performance evaluation tool that leaves nothing out. As a result, you've won the confidence of everyone who's tested it (even our president loves it). Thanks to your team, we're ready to move forward with our talent management plans.

Take it from Belinda: blurbs shouldn't blather.

12 Hairy Hints for Better Blog Posts

Nearly 3 million blog posts are published every day. How can you assure yours will be noticed?

Take these 12 hints to heart:

1. Tackle an evergreen topic. (Readers never tire of fundamentals. Good to Great is 16 years old; How to Win Friends and Influence People, 81).
   
   
2. Seek to be of service to a target audience.
   
   
3. Write a brief, quirky headline that promises you'll solve a problem.
   
   
4. Write a short, informative lede that grabs readers' attention.
   
   
5. Use a simple style.
   
   
6. Use research to prove your points.
   
   
7. Use visuals to engage readers.
   
   
8. Include outbound links to authoritative content.
   
   
9. Seek to produce something better (more readable, current, accurate, in-depth, practical, original, targeted) than the million other posts on the topic.
   
   
10. Write a post that's no longer than it needs to be.
    
    
11. Proofread your post.
    
    
12. Above all, make readers feel good.
    

PS: Deep dive into better blogging by reading Nadya Khoja's remarkable post, Increase Blog Traffic And Boost Engagement With These 37 Proven Methods.

Lend Me Your Time

Content creators don't ask for much. They only want you to lend them your time.

It's unlikely you'll ever get it back, but, hey, what would you do with it anyway?

The Ancient Romans endured an era, known as the "Silver Age," that was not unlike our own.

The Republic had fallen, enlightened governors giving way to tyrannical emperors, and it was no longer safe to discuss many topics in public. Training in rhetoric—once the key to a career in politics—no longer had value, because public offices only went to emperors' cronies.

The Silver Age was the era of the "pointed style" in writing, which embraced careful wording and brevity. Writers of the era gave public readings, and were judged by their ability to win applause after every sentence.

The pointed style also embraced a conversational tone, and favored things like rhymes, puns, alliteration and storytelling.

The pointed style is the ideal one for our times—so much like those Ancient Romans'. We have to be on our guard—especially in the battle for customers' attention. 

Friends, Romans, countrymen, lend me your time!