Yesterday

Does your meeting need a chief experience officer?

Samantha Whitehorne answers yes in Associations Now, and identifies three roles for the CXO:

• Attendee advocate. The exec who spots and fixes "small mistakes that could frustrate attendees."


• Listener-in-chief. The exec who studies live audience feedback and recommends adjustments in real time.


• Brand guru. The exec who polices branding before, during and after the event.

To Whitehorne's list of duties, I'd add:

• Guardian of truth. The exec who goads planners to up their game.

Want the truth? Attendees have zero tolerance for mediocrity.

Salesforce.com proves that fact in its new study, State of the Connected Customer:

• 80% of B2B customers say they expect real-time response
• 75% say they expect providers to anticipate their wants
• 70% say technology makes it easy to take their business elsewhere
• 66% say they'll abandon you if treated like a number

It's easy for planners to pine for yesterday, when the audiences were pliant; the competitors, pipsqueaks; the margins, porcine. But today's audiences want more.

"Excellence, quality and good should be earned words, attributed by others to us, not proclaimed by us about ourselves," Disney animator Ed Catmull says in Creativity, Inc.

The time is now to appoint a CXO for your event.

Indeed, it was yesterday.

B2B Marketers are Freaking Out

B2B Content has reached petrifying proportions. Marketers are freaking out.

As Rebecca Spary says in Smart Selling Tools, "the current content cycle is fundamentally broken."

Like food in America, millions of tons of fresh content are being shipped every day, only to wind up in the landfill (or what Gary Slack calls the "brandfill").

Salespeople—three in four, anyway—blame marketers: they produce content that looks tasty, but is irrelevant to buyers. In reality, that assessment is baseless, because nine in 10 companies don't own a searchable CMS. No one can search for content based on relevance.

And it doesn't help that most salespeople are numbskulls. Only:

• 62% understand their own companies' products
• 25% understand their buyers' businesses
• 22% can position themselves as trusted advisors
• 21% believe they have relevant content to share with buyers

CMOs are supposed to align the two parties.

That's no mean feat, considering each is rewarded for different things (marketers for accumulating vanity metrics like traffic, likes and followers; salespeople for closing business at any cost).

Until CMOs can hold both parties to new standards—marketers for their efficient contribution to pipeline and sales for closing profitable deals—little will change.

Trust Yourself

“Trust yourself," Dr. Benjamin Spock told young mothers, by which he meant trust your heart.

It has reasons reason doesn't know.

Never contradict it, because it's usually right about the things that matter.

Some people have a knack for letting their hearts sound the alarm and save them from failures.

The rest of us use our heads, and take a lot of hard knocks.

To B or Not 2B

Gary Slack provided today's post. He is chief experience officer of Slack and Company, LLC, a leading global b2b marketing strategy and services provider based in Chicago.

That’s the question for a lot of b2b…er, btob…er, b-to-b marketers.

What’s the right or at least the most accepted way these days to abbreviate the somewhat unwieldy phrase “business-to-business”?

Maybe the Business Marketing Association (BMA) has it right in just saying “business marketing.”

For many years, the accepted abbreviation was “b-to-b” marketing. When I started my career 30 years, that’s how we did it.

Then in the late 1990s, with the growth of the Internet and the rise of all kinds of now largely defunct online vertical industry exchanges, the alternative abbreviation “b2b” suddenly came into being. In fact, well into the 2000s, Silicon Valley thought it owned b2b.

One school of thought has it that b2b is easier to text and takes a lot (to the time challenged) less time to type than b-to-b, what with those two pesky hyphens.

Whatever the case, though, the “b2b” moniker gradually came to replace “b-to-b” for all kinds of business marketing, and today you rarely see “b-to-b” used any more.

Do a search, and you’ll see what I mean. On the websites, and in the blogs, of almost all b2b marketers, they use “b2b.”

There are a few exceptions (not that there is anything wrong with that). One is the Association of National Advertisers (now the parent of BMA), which is fixated on “B-to-B” (yes, with capitals) due to some ancient style guide.

One other exception is or was Crain Communications and its BtoB magazine, but the magazine is now defunct, and no one else uses btob.

You might consider us one, too, as our agency’s tagline is “The shortest distance from b to b.” In this case, though, we felt we had to mirror the classic line we’ve mimicked: “The shortest distance from a to b.” We use b2b everywhere and everywhen else.

So that’s the quick, 30-year tale of the rise of b2b. Question answered!

5 How To’s in a [Blog Post] w/Photo. For Who? Content Marketers!

You've just encountered a viral headline. That's if you buy marketing maven Arnie Kuenn's tips in Chief Content Officer.

And it took a mere 30 seconds to write!

You can write a viral headline, too, Kuenn says. Simply:

• Imply the post is a list
• Include "who,” "photo," and "how to"
• Make the headline no longer than 65 characters
• Include your audience's favorite keyword(s), and
• Describe the content that follows in a bracket ([slideshow], [blog post], [infographic], etc.)

Got it? Groovy! Now, I have a bridge that might interest you...