Microcontent Do's and Don'ts

Web guru Jakob Nielsen doesn't push ideas he hasn't lab-tested.

So you'd do well to heed his advice on microcontent, those phrases and fragments that mean so much to sales.

"Microcontent should be an ultrashort abstract of its associated content, written in plain language, with no puns, and no 'cute' or 'clever' wordings," Nielsen says.

"Although it can be punchy, most importantly it must deliver good content, keep people’s interest alive, and provide value."

Page titles help search engines index your web pages. They're also what customers read in search results. When you write them, be sure to:

• Put keywords up front to catch customers' attention
• Include keywords that boost the content’s ranking
• Omit unnecessary words to improve scalability

Headlines are "pick-up lines," in two senses. They create a first impression; and they're often picked up and displayed in news feeds, social media streams, and blog posts. So be sure yours make sense out of context. Be sure also to:

• Tell customers something useful
• Tell customers something specific
• Avoid teasers and click bait

Taglines communicate the value you provide, the problem you solve, or the mission you fulfill. Taglines assure customers know what you do. Be sure to:

• Be brief
• Be simple
• Be specific

Subject lines, to resonate with customers, must address a need or be phrased as a benefit. In addition, they must grab customers' eyeballs. So write short, put keywords up front, and be sure you explain what your emails are about.

Cards provide customers "shortcuts" and present chunks of copy they might not otherwise read. When well written, they can also prompt customers to read and comprehend long pieces.

Hints and tips can function as live customer-service agents who anticipate customers' questions and addresses them in context. Web usability tests prove they increase conversions. Keep them short and sweet.

Fat, Dumb and Happy. But How Long?

Complacency—the silent business killer—might finally do in associations.

They've been in free fall since the Great Recession, shedding people and programs left and right, as they watch the membership pool evaporate.

It may be only years until they go the way of pay phones, folding maps, and dot matrix printers.

Association executives' self-interest may be the cause of the failure ("No matter the cost, let's preserve my bloated compensation"). Or perhaps it's the fault of hidebound boards.

Whatever the cause, one place that complacency shines is member on-boarding.

A case in point.

Precisely one month ago today, I joined American Society of Association Executives. Since then, I have received nothing from ASAE but for two lame auto-responses confirming my $470 payment.

Do I feel buyer's remorse? You betcha. I wonder:

• Does anyone inside ASAE even know I'm a member? 
• Will I ever be contacted before I receive a renewal invoice in 12 months? 
• Will I derive a single benefit from ASAE, or are my dues merely a charitable donation? 
• Why did I ever part with my money? 
• What am I missing? 

Okay, maybe I'm naive.

In The End of Membership As We Know It, Sarah Sladek writes, “For hundreds of years association memberships have been cut from the same cloth. With few exceptions, people paid dues once a year for access to a full year’s worth of membership."

So maybe my dues payment was simply a toll.

If it was, I've taken the bridge to nowhere.

"Scrappy" for-profits know there are two milestones a new customer must reach:

• She must sign up for the product. 
• She must achieve her first success with the product. 

Customer churn occurs when the second milestone is never reached. To minimize churn, for-profits focus on on-boarding. For example:

• Xero asks new customers to watch a "getting started" video when they sign up 
• PropserWorks mails new customers a handwritten note 
• Trill puts cards on its on-boarding website that explain how its product works 
• Etsy provides a "progress meter" for new customers setting up a shop 
• Dropbox helps you upload your first file 

It may be too late for association marketers to up their game by mimicking their for-profit peers.

But should they at least feel an urge to learn new tricks, I'd recommend signing up with Chris Brogan.

Meanwhile, I'll work on getting my dues refunded.

Doing the Wrong Thing

Nothing is funnier than confidently 

doing the wrong thing. 

— Adam McKay

Why do so many business leaders get it so very wrong, so very often?

For four reasons, says Dartmouth professor Sydney Finklestein:

• Experience (when the experience doesn't matched the situation)

• Self-interest (often unconscious)

• Pre-judgments (hasty decisions that stick)

• Attachments (undue influences)

Among my clients, I witness operator-induced train wrecks all the time. 

The five red flags are:

• Obsession with sacred-cow marketing tactics

• Fixation on "bright and shiny objects"

• Readiness to heed the advice of charismatic nincompoops 

• Hyper-focus on waste, instead of growth

• Bias for copying competitors and using low-price as strategy

It's easy for an outsider (like me) to spot when experience, self-interest, pre-judgements or attachments are driving decisions; far less so less for an insider.

As people in recovery like to say, "Denial ain't just a river in Egypt."

Denial enables business decisions to feel right, even when they're wrong.

That's because, as Professor Finklestein says, "Decision making is not a rational, step-by-step process. It’s much more emotionally driven."

HAT TIP to Steve Dennis for inspiring this post.

Good Writers Read Good Books

Erik Deckers contributed today's post. Eric is the president of Pro Blog Service, a content marketing agency with clients throughout the US. He is also the co-author of Branding Yourself and No Bullshit Social Media.

Whenever I attend a networking event, I like to ask questions usually not asked at one of these things.

What’s your favorite sports team? Who was your idol growing up? What’s the last book you read?

I can always spot the sales alpha dogs in any networking crowd. When I ask about the last book they read, or their favorite book, it’s always the same thing.

How to Win Friends and Influence People by Dale Carnegie, someone will say.

Zig Ziglar’s Born To Win, says another.

The Art of War, says a guy with slicked-back hair and a power tie.How to Crush Your Enemies, See Them Driven Before You, and Hear the Lamentations of the Women, says an unusually-muscled guy with a funny accent.

And I can spot the content marketers too.

Ann Handley’s Everybody Writes! someone will say.

The Rebel’s Guide to Email Marketing, says another.

“I don’t read books, I only read Copyblogger,” says a third.

But the writers—the good writers—will tell me about the books they love. The books they read over and over again, not because it will help them get ahead in life, but because it stirs something within them.

Those are the writers who are more concerned with their craft than with their content. Those are the writers who will produce some of the most interesting work, regardless of their employer. (What’s sad is their employer has no idea how lucky they are to have this wordsmith in their corner, and will wonder why the sales funnel got a little emptier after they left.)

Content marketers: as writers, you should understand and build your craft as much as, if not more than, your understanding of your product, or big data, or SEO, or the right number of items in a listicle, or A/B testing.

Good writers are good content marketers, but the reverse is not true. It doesn’t matter if you’re the leading expert in your particular industry, if you can’t make people want to learn more about it, you’ve failed.

If you can’t make people care about your product, they won’t buy it. If you can’t stir basic human emotions, they won’t care. And if you can’t move people to read your next blog article, or even your next paragraph, it doesn’t matter how much you know.

You will have failed as a marketer and as a writer.

The best thing you can do is focus on improving your writing skills.

That all starts with reading.

Stop Reading Business Books

Content marketers—at least the writers—need to stop reading business books and content marketing blogs. They’re no good for you. At best, you don’t learn anything new. At worst, they teach you bad habits.

As British mystery writer P. D. James said, “Read widely and with discrimination. Bad writing is contagious.”

Read for pleasure instead. Read outside the nonfiction business genre. Read books from your favorite writers. Read mysteries, science fiction, fantasy, or literary fiction. Read history, biographies, creative nonfiction, or collections of old newspaper columns.

But. Don’t. Read. Business Books.

This is input. This is how you become a better writer. You read the writers who are better than you, and you skip the writers who aren’t.

That means business books. As a business book author and reader, I can tell you there are plenty of business books that will never be accused of being “well written.” They’ll teach you plenty about the subject, but they won’t teach you about the craft of writing. Sure, you need to study the science of content marketing, but that should be a small portion of your total reading, not the majority of it.

So you study the best creative writers who are considered masters of the craft, and practice some of their techniques.

This is why professional football players watch game film, not only of their opponents, but of players who came before them.

This is why actors watch old movies by the stars and directors from 50, 60, 70 years ago.

It’s why musicians not only listen to their idols, but their idols’ idols, and even their idols’ idols’ idols.

And this is why good writers constantly read the masters of the craft. This is why several writers have must-read books and authors they recommend to everyone.

My friend, Cathy Day, a creative writing professor at Ball State University, and author of The Circus In Winter told me once, "Reading a lot teaches you what good sentences sound like, feel like, look like. If you don’t know what good sentences are, you will not be successful as a writer of words."

Stephen King, who is not a friend of mine, said something similar: “If you want to be a writer, you must do two things above all others: read a lot and write a lot.”

What’s on Your Bookshelf?

There are only so many effective headlines you can write, so reading the 87th article on “Five Effective Headlines You Need To Use RIGHT NOW” is a waste of time.

There are only so many ways of creating buyer personas that yet another “How to Build Your Buyer Personas” isn’t going to make a difference.

And when you really get down to it, Jay Baer is channeling Harvey Mackay who’s channeling Zig Ziglar who’s channeling Dale Carnegie. 

There’s nothing new under the sun when it comes to business books and content marketing blogs. (Although I love Jay Baer’s bravery when it comes to wearing those sport coats! And he’s one of the few good business writers I admire.)

But there’s a whole world of books out there that have nothing to do with business, nothing to do with marketing, and will make you a better writer than any business book ever will.

Read Ernest Hemingway’s short stories to learn how to write with punch, using a simple vocabulary.

Read Roger Angell’s Once More Around the Ballpark to learn how to make people passionate about the thing you love.

Read Agatha Christie's And Then There Were None to learn how to hook people at the start of a story, and keep them until the very end.

Identify three of your favorite authors, or at least authors you’ve heard good things about, and read one of their books. Identify passages, sentences, and techniques that move you and make you go “I wish I could do that.” Write them down in a notebook, and then practice replicating them in your everyday writing—emails, blog articles, notes to friends, special reports, everything.

Once you finished those three books, read three more books. And then three more. And then three more.

When you run out of an author’s work, find a new author. When you run out of authors, ask a bookstore employee or librarian for recommendations. Or join Goodreads and ask your friends about the books they love.

Content marketing is facing an avalanche of mediocre content in the coming years, and the only way you’re going to stand out is if you can be better than the avalanche. That means being better at your craft, not producing more and more mediocre content.

It means reading more stuff by great writers and less by average writers. It means realizing you’re better off reading another mystery novel than yet another article that promises “Five Content Marketing Secrets.”

It means focusing on your craft and becoming a master of language and stories. And it all starts by reading the work of the artists who came before you.

Freedom Fighters

Only after reading Ron Chernow's Washington: A Life five years ago did I realize how remarkably ambitious, courageous and forceful a fellow was the Father of Our Country.

No wonder he was admired by his white contemporaries.

His 153 slaves may have held a different opinion of him.

When he was president and living in Philadelphia, his wife Martha's maid Oney ran away in the middle of a fancy dinner party, escaping by boat to Portsmouth, New Hampshire.

Washington—as he always did with runaways—took Oney's flight as a personal affront.

He placed ads in newspapers offering $10 for the return of “a light Mulatto girl, much freckled, with very black eyes and bushy hair.”

And when he learned Oney was in Portsmouth, Washington dispatched a federal customs officer to fetch the her—breaking a fugitive slave law he himself had signed.

When the customs officer located Oney, he got her to agree to return voluntarily to the president's household, provided she be freed on her mistress' death.

Washington called the demand "totally inadmissible."

Fearing riots by Abolitionists, the customs officer refused to return Oney to her master.

Washington next tried to get her back by hiring his nephew to kidnap her. But the runaway was tipped off to the plan and went into hiding until Washington's death.

She lived for another 50 years as a fugitive in Portsmouth, raising three children on the wages of a house servant.