All Together Now

In his new book, Pre-Suasion, “Godfather of influence" Robert Cialdini has added a 7th principle of persuasion to the 6 he described 40 years ago in Influence.

He calls it unity.

Unity is less a principle of persuasion and more one of "pre-suasion."

Pre-suasion refers to the means to get agreement with a message before it's ever sent.

Unity means shared identity.

Belonging to a family, a race, a neighborhood, a club, a party, a polity, or some other group automatically predisposes you to agreeing with messages sent by other members.

Cialdini illustrates unity's persuasive power by citing Warren Buffet’s 2014 shareholder letter—considered "the best annual letter ever."

Content and copywriters, take heed!

Buffet guarantees his market predictions are accepted by readers by including this simple opening paragraph:

Now let’s take a look at the road ahead. Bear in mind that if I had attempted 50 years ago to gauge what was coming, certain of my predictions would have been far off the mark. With that warning, I will tell you what I would say to my family today if they asked me about Berkshire’s future.

Grace under Pressure

This wallpaper is dreadful, one of us will have to go.

— Oscar Wilde, last words on his deathbed

Child therapists call the ability to avoid meltdowns when under pressure the executive function.

Ironically, some executives don't function under pressure—not well, at least.

You'll recall the Korean Air Lines executive who forced her plane back to the gate and kicked off the head steward after she was served macadamias in a bag, rather than on a plate.

Business isn’t always about growth, victories and celebrations over champagne.

Stuff happens.

Leaders unable to show grace under pressure exhibit the traits of the executive-type Tron Jordheim calls the "Spoiled Brat."

The Spoiled Brat thrives on barking orders and berating workers, caring only about productivity as she defines it. She mistakes herself for another executive-type, the "General," who thrives on defining missions, outwitting competitors, and "taking the next hill." But apply a little pressure and all hell breaks loose.

"The General will remain composed and keep the battle plan in mind even under pressure," Jorhheim says. "When under pressure, the Spoiled Brat overreacts and lashes out until someone offers a pacifier. The advantage the Spoiled Brat has is that people do react quickly and try to make this type of executive happy to avoid those tantrums."

Spoiled Brats are so narcissistic they forget they have an audience—workers and peers who expect them to display grace under pressure—calm, grit, insight, honesty, resilience, self-control and dignity. (Oscar Wilde's example of grace under pressure may be the ultimate one.)

If your management team includes executives who think eating nuts from a bag is roughing it—and who crack under the pressure—it's time to reorganize.

When There's Only Make

Anything worth doing is worth doing slowly.

– Mae West

It took J.D. Salinger 10 years to write The Catcher in the Rye.

It took John Roebling 10 years to build the Brooklyn Bridge.

It took Leonard Cohen 10 years to compose "Anthem."

It took Julia Child 10 years to compile Mastering the Art of French Cooking.

It took James Cameron 10 years to film Avatar.

How long is your patience, your endurance, your long term?

Can you sustain your passion long enough to make something that may take years to complete?

Or are you satisfied ceaselessly prototyping?

"Your long term is not the sum of your short terms," Seth Godin says.

The Russians are Coming, the Russians are Coming

I was feelin' sad and kinda' blue,
I didn't know what I was a gonna do.
The Communists was comin' around,
They was in the air,
They was on the ground,

They wouldn't gimme no peace.

                                                                                        — Bob Dylan

Russian trolls have invaded our homeland, according to The Atlantic.

Posing on social media as angry Americans, they're riling our political factions.

"The ultimate intent is not so much victory for a certain side, but a loss for everybody: sapping the credibility of US institutions and tearing open as many wounds as possible," The Atlantic reports.

"After Election Day, we should not be surprised to find a vocal group of internet users with mysterious IP addresses decrying the result as a fraud and driving talk of conspiracy—and even of resistance or secession.

"In time, we may see a multiplying number of homegrown violent extremists (along the lines of the infamous Oregon militiamen), encouraged by the subtle manipulation of a certain rival government."

They have us by the brains.

Our only defense: a little critical thinking.

According to The Miniature Guide to Critical Thinking, " Much of our thinking, left to itself, is biased, distorted, partial, uninformed or down-right prejudiced. Yet the quality of our life and that of what we produce, make, or build depends precisely on the quality of our thought."

To improve your critical thinking, the Guide says, you need to:

• Raise and formulate important questions clearly and precisely;
• Gather relevant data and use abstract ideas to interpret that data;
• Come to reasoned conclusions you can test against others' standards;
• Stay open minded and explore alternative systems of thought; and
• Communicate effectively.

Laundry Lists Kill

Want to kill audience interest quickly? Use a laundry list.

"We think dumping the entire contents of the benefits-basket onto a reader, viewer, or listener will outpull selective choice," copywriter Herschell Gordon Lewis once said. "Not so, because emphasis becomes diluted. When you emphasize everything, you emphasize nothing."

But wait, it gets worse.

Laundry lists not only kill interest. They can kill a deal.

Good salespeople know this intuitively: If you want to kill a deal, introduce an extraneous element. Laundry lists introduce baskets of them.

Laundry lists bar interest and block deals. So avoid them.

To create a responsive ad, letter or email, choose one benefit your audience values, and subordinate the rest.