6 Energy-Saving Tips for Communicators

Self-taught his trade, Jack London said he discovered how to "transmute thought, beauty, sensation and emotion into black symbols on white paper" from Herbert Spencer's now-neglected 1852 essay The Philosophy of Style.

From Spencer, London "learned that the right symbols were the ones that would require the expenditure of the minimum of my reader’s brain energy, leaving the maximum of his brain energy to realize and enjoy the content of my mind, as conveyed to his mind.”

Foreseeing today's attention-deficient audiences, Spencer preached "the importance of economizing the reader's or hearer's attention, to so present ideas that they may be apprehended with the least possible mental effort."

"A reader or listener has at each moment but a limited amount of mental power available," Spencer says. Most of that energy is consumed when the brain takes in the written or spoken symbols, leaving little to spare for comprehension.

Spencer insists, "the more time and attention it takes to receive and understand each sentence, the less time and attention can be given to the contained idea; and the less vividly will that idea be conceived."

To compensate for audiences' sparse mental energy, writers and speakers should economize; or, as Spencer suggests, follow "the law of easy apprehension."

I've boiled his law down to six tips:

1. Avoid long, Latinate words. Use instead the short Anglo-Saxon ones we learned as kids. Use Latinate words only to express big ideas, because "a voluminous, mouth-filling epithet is, by its very size, suggestive of largeness or strength," and "allows the hearer's consciousness a longer time to dwell upon the quality predicated."

2. Use words that sound like their meanings. "Both those directly imitative, as splash, bang, whiz, roar; and those analogically imitative, as rough, smooth, keen, blunt, thin, hard, crag; have a greater or less likeness to the things symbolized; and by making on the senses impressions allied to the ideas to be called up, they save part of the effort needed to call up such ideas, and leave more attention for the ideas themselves."

3. Use specific, instead of generic, words. "If, by employing a specific term, an appropriate image can be at once suggested, an economy is achieved, and a more vivid impression produced.

4. Watch your word sequence. The order of your words should allow readers' or listeners' brains to process each as it arrives, with minimum effort. Put subjects in front of predicates, and give priority to big ideas by placing them at the front of the sentence. "The right formation of a picture will be facilitated by presenting its elements in the order in which they are wanted; even though the mind should do nothing until it has received them all."

5. Place subordinate parts of a sentence ahead of the main part. "Containing, as the subordinate proposition does, some qualifying or explanatory idea, its priority prevents misconception of the principal one; and therefore saves the mental effort needed to correct such misconception."

6. Place related words and expressions near one another. "The longer the time that elapses between the mention of any qualifying member and the member qualified, the longer must the mind be exerted in carrying forward the qualifying member ready for use. And the more numerous the qualifications to be simultaneously remembered and rightly applied, the greater will be the mental power expended, and the smaller the effect produced."

Don't have the energy to read Herbert Spencer's The Philosophy of Style?

Good news: there's a free audiobook.

Why Experiential Marketing Rules

Fortunate folks can say, "Wow, I just had a peak experience."

But no one has ever said, "Wow, I just had a peak advertisement."

Ads can grab us, hold us, and charm us; but only experiences have, baked-in, the promise to unleash moments of self-actualization.

That's a prime reason experiential marketers keep pushing the envelope, as Lucasfilm did recently at Comic-Con.

Admit it or not, we all want to be "peakers."

In Religions, Values, and Peak Experiences, Abraham Maslow first described peak experiences as, "rare, exciting, oceanic, deeply moving, exhilarating, elevating experiences that generate an advanced form of perceiving reality, and are even mystic and magical in their effect."

Peak experiences can arise from simple, accidental life events, or be engineered.

Artists, in particular, are specialists in engineering them.

A peak experience of my own took place in 1991, when I worked on the crew that installed Christo and Jeanne-Claude's The Umbrellas.

I was one of 960 fans who labored for five days at minimum wage to erect 1,760 immense yellow umbrellas atop the brown hills that hug an 18-mile stretch of Interstate 5, 60 miles north of Los Angeles.

The morning of The Umbrellas' big reveal, we ran headlong, like kids on Christmas morning, from one giant umbrella to the next to crank them open.

That experience was indeed "exhilarating." But the luminous part came next.

Once the 1,760 umbrellas were open, curious crowds appeared.

Christo and his wife had engineered a wonder.

I saw young mothers gasp and their children chuckle with delight.

I saw crusty ranch hands gape from their jeeps.

I saw migrant workers skip and dance.

I saw a beefy tractor trailer driver stop on the interstate's shoulder, climb from his cab, take a long look at the hills, and burst into sobs at the beauty.

In their aftereffects, Maslow says, peak experiences leave us with the feeling the world's truly perfect.

We turn into "peakers," he says, and long for a chance to repeat the experiences.

Because we all seek perfection.

Mindblind

Why does every management consultant want executives to become "storytellers?" Why does every grammarian want businesspeople to "write like you're having a conversation?"

Mindblindness.

Also known as the "curse of knowledge," mindblindness grips you when you know so much about a subject, you can't see it through the eyes of anyone less informed.

When you're mindblind—when can't imagine life for those who don't know what you know—you can't communicate why or how others should follow your directives; and you can't write (or speak) with clarity or concision.

Mindblindness produces not only unrealistic expectations ("We always delight our customers!"), but blame ("You slackers, you disappointed our customers!").

Mindblindness is a primary reason leaders fail, and why so much business writing stinks.

It never occurs to the mindblind that others aren't up on the latest jargon and grasp the steps too obvious to mention. So they don't bother to explain the jargon, spell out their logic, or supply details.

Philosophers call extreme mindblindness "solipsism," the belief that nothing exists outside your mind.

Bertrand Russell said that, although it could be true, solipsism should be rejected because it's easier to believe the external world—including other people's minds—exists.

“As against solipsism it is to be said, in the first place, that it is psychologically impossible to believe, and is rejected in fact even by those who mean to accept it," Russell said. 

"I once received a letter from an eminent logician, Mrs. Christine Ladd-Franklin, saying that she was a solipsist, and was surprised that there were no others. Coming from a logician and a solipsist, her surprise surprised me.”

What Do Facebook Users Want?

With a grant from the National Institutes of Health, a Boston psychiatrist and psychologist have teamed to answer the question, "Why Do People Use Facebook?"

They reviewed 42 scientific studies of Facebook users and have discovered the following:

• Healthy people enjoy using Facebook because it improves self-esteem (our shield against feeling like outcasts). Women and members of ethnic minorities use it more than men and Caucasians.

• Healthy people don't idealize themselves on Facebook, with one big exception: they present themselves as more emotionally stable than, in fact, they are.

• Narcissists especially enjoy using Facebook, and spend an hour every day in front of the screen. And they love to upload photos, often enhanced with Photoshop.

• Highly neurotic people share more on Facebook than healthy people. They prefer written posts over photos.

• Extraverts have more Facebook friends and are more likely to become Facebook addicts.

• Introverts substitute Facebook use for real-world social interaction. And shy people spend more time on Facebook than people who aren't shy.

• Good-looking Facebook users are more attractive to other users than plain-looking ones; so are users with good-looking friends.

• Facebook users with only 100 friends are unattractive to other users; so are users with 300 friends.

Do the findings make you want to delete your Facebook account and find a shrink's sofa? 

They shouldn't. As Freud said, “A man should not strive to eliminate his complexes, but to get into accord with them: they are legitimately what directs his conduct in the world.”

Make Crazy Moves

I dropped into my Ur-Starbucks this week and was reminded, you can't go home again.

The once-sparkling and cozy suburban store, where I spent many an hour reading, writing, ruminating and conversing with friends and strangers, is now bleak and unwelcoming.

No matter their age, businesses decline not merely because their standards flag, but because the formula that worked so brilliantly in the first place becomes an excuse to avoid risk.

Meanwhile, 67 year-old singer Robert Plant is on a world tour, belting out experimental post-metal songs, disco tunes, and newly interpreted rock classics, including some from Led Zeppelin's catalog rendered in Celtic style.

In his review of Plant's show, music critic Brian Ives praises the singer for dodging a Led Zeppelin reunion, "despite the fact that it would surely be worth tens of millions of dollars to him." Plant instead has taken the road less traveled.

"There’s a lesson to be learned," Ives says, "and not just for musicians, or even artists."

Before the end, no one's story is ever over, he says. No one's bound to an original formula. You're a work in progress and can re-imagine yourself, at any age.

"You can make crazy moves, change the way you’re doing things, and bust out of your comfort zone," Ives says.

"Listen to music you’ve never listened to before. Go to a restaurant that serves food you’ve never tried. Hang out with people you don’t know that well. Learn a new skill. Your story isn’t over."