Monday, July 19, 2021

In Your Face


Retailers have found a new way too get in shoppers' faces: facial recognition.

Macy's, Lowe's, Ace and Apple are among the retailers identifying shoppers' faces, Axios reports.

The sannning technology lets them catch chronic shoplifters.

More than three dozen advocacy groups want to ban it.

Good luck with that.

Retailers could use facial recognition technology to "personalize" shopping.

They could use it, for example, to push digital coupons to shoppers as they enter a store; improve the merchandise displays based on foot traffic; and streamline shopping (China's Alibaba assigns robots to follow loyal shoppers around, performing the role of "automated shopping carts").

But US retailers don't; they use it for store security.

Axios says they'll soon introduce other "biometric" technology in stores.

One interprets facial expressions; another detects sweat; and another senses an elevated heart rate.

Retailers will know not only that you have shoplifted, but that you're about to do so again.

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