It possesses in fact a sort of group mind.
― Philip K. Dick
Organizational theorists believe every big business is a collective mind, and that performance "depends on coordinating the distributed knowledge and activities of the
collective’s members."
When a big business screws up a simple transaction―more and more the norm―it obliterates the value of that vast, collective mind―opening the way for a small business to steal the disaffected customer.
Execs should think about that when tempted to cut more corners on talent, technology and time-frames.
All the money, bravado and best-practice babble in the world won't make you stronger than your weakest link.
