B2B Buyers Rational? It Ain't Necessarily So.

The B2B Kool-Aid claims buyers don't behave like consumers.

But two new studies show it ain't necessarily so.

State of the Connected Customer, from Salesforce.com, reveals how consumer-like many B2B buyers have become:

• 83% say technology informs them about product choices
• 80% say they expect companies to respond to them in real time
• 79% say it's vital to have a sales rep who's a trusted advisor
• 75% say they expect companies to anticipate their needs
• 70% say technology makes it easy to take their business elsewhere
• 66% say they'll switch brands if they're treated like a number
• 65% say they'll switch brands if a company's communications aren't personalized

Turned Off, from Sprout Social, reveals why buyers "unfollow" companies on social media:

• 46% say the companies annoy them by over-posting self-promotions
• 42% say the companies post irrelevant content
• 35% say the companies use too much jargon
• 18% say the companies are don't post frequently enough
• 15% say the companies fail to respond to comments

You say, so what, who cares?

Well, Turned Off also reveals 75% of buyers have purchased a product after seeing it on social media.

Words

Uttering a word is like striking a note on the keyboard of the imagination.

— Ludwig Wittgenstein

That the boundary between the real and the imagined is porous was proven this week when a well packaged web of lies provoked a gunman to shoot up my neighborhood pizzeria.

Words are how we think, and how we think is "not just mildly interesting, but a matter of life and death," says historian Howard Zinn. 

"If those in charge of our society—politicians, generals, corporate executives and owners of press and television—can control our ideas, they will be secure in their power. If they dominate our thought, they will not need soldiers patrolling the streets."

Words are powerful.

Handle them with care.

"Outright media lies are easy to debunk," says Shoq. "It’s the lazy, fact-free, inside baseball analysis that’s killing us.”

My Marketing Prediction for 2017

Marketers—including B2B ones—will turn to stunts to grab attention.

Face Up to the Fact: It's a Jungle Out There

I'm appalled by most tradeshows I visit.

While every other offline marketing medium has transformed itself in the past 40 years, shows have stagnated.

They hardly differ in the main from the very first ones I visited (working as a decorators' laborer) in the early '70s.

Indeed, those shows were better. Exhibitors used to unveil new products at them, and a large number displayed the products in pretty "hard wall" exhibits.

The next-level event has eluded most tradeshows,

Of course, organizers are quick to point out the medium doesn't need innovation. "Face-to-face" is all about faces, after all, and those haven't evolved much in 200,000 years.

That's like arguing the web is "all about electrons;" or direct mail, "all about stamps."

The real reason shows haven't improved lies in organizers' obsession with audiences.

"Most organizers are so focused on getting people into the venue that they have hardly skimmed the surface of understanding and influencing buyer behavior," says Stephane Doutriaux in a new white paper, The Smart Event.

Is that about to change?

Experience designers and event-tech suppliers insist it is, because the technology's costs have hit rock bottom.

I'm not so sure.

Technology doesn't deploy itself; it takes staff to oversee it. And audiences are as time-consuming to attract as they ever were, if not more so.

Time is the enemy.

But organizers need to face up to the fact: it's a jungle out there.

If you don't transform your show into a "smart event" now, you can bet a competitor will transform hers.

So get off your duff. Time's a-wasting.

When there's less of a cushion between you and failure, innovation becomes a necessity.

Lunch-pail Mentality

Playing the game for money produces the proper professional attitude.
It inculcates the lunch-pail mentality.

— Steven Pressfield

You can spot a pro a mile away. She carries a lunch pail.

The dilettante, on the other hand, carries a bag from Pret.

The pro shows up, rain or shine, and works her plan.

She persists.

The dilettante sits and waits—often in meetings—for the Muses (or the cavalry) to arrive.

He resists.

I love the name of conference planner Warwick Davies' company, The Event Mechanic! It perfectly—and authentically—describes Davies' lunch-pail attitude.

Journalist James J. Kilpatrick once likened the professional writer to a carpenter:

Our task is deceptively simple. It is as deceptively simple as the task of carpenters, who begin by nailing one board to another board. Then other boards are nailed to other boards, and, lo, we have a house. Just so, as writers we put one word after another word, and we connect those words with other words, and, lo, we have a news story or an editorial.

Jack London trained himself to write for money by copying other writers' phrases into notebooks, "strong phrases, the phrases of living language, phrases that bit like acid and scorched like flame."

And journalist Hunter S. Thompson trained himself to write for a living by typing for days on end the works of Faulkner, Fitzgerald and Hemingway.

That's persistence.