Pride of Workmanship

To win in the marketplace you must first win in the workplace.

— Doug Conant

Lunch this week at the Wildflower in Tucson reminded me that employees thrive on hard work, when it's demanded of them.

Expecting her to answer "higher wages," I asked our waitress at the end of the meal why the restaurant was able to attract good help.

She responded by saying the owner held every employee to impeccably high work standards—a brisk form of accountability that she found refreshing in the food service business.

"The owner has an 'employee first' approach, if you know what I mean," she said.

I did.

"Employee first" is a business ethos. 

New York restaurateur Danny Meyer pioneered it.

After years of watching restaurants he worked in fail, Meyer arrived at an important realization: the true customer of a restaurant is not the diner, but the restaurant worker. 

So Meyer designs restaurants that cultivate proud—and loyal—workers.

The keys to those environments are discipline and dedication. 

Slackers need not apply.

"Your brand is never better than your employees," Meyer once told executive coach Erica Keswin. "And your employees are never better than the degree to which they are engaged in the reason your company exists."

A new study by Gallup finds that most workplaces are "broken."

Six of 10 employees are "emotionally detached" from their jobs; and 2 in 10 are "miserable."

A mere 20% of the workforce is engaged. 

No surprise, organizations with engaged workers enjoy 23% higher profits than those with disengaged ones. 

They also enjoy lower absenteeism, turnover, and accidents.

In pursuit of those things, some misguided companies think they can instill "employee pride" through propaganda.

They remind me of the restaurant in "Office Space" that demanded its servers wore "flair" to demonstrate a "fun attitude."

Propaganda gets you nowhere.

High standards, on the other hand, appeal to employees' self-worth.

High standards separate the wheat from the chaff because they make the work worth doing.

They also discourage half-assing your way through the workday.

"There are people who try to look as if they are doing a good and thorough job, and then there are the people who actually damn well do it, for its own sake." novelist John D. MacDonald wrote.

The latter are the people you want in your organization.

But sadly, perhaps because they're run by insufferable assholes, most American companies have forgotten about pride of workmanship.

Which is why 80% of workers are either disengaged or miserable.

Razor Sharp

 

The pre-election torrent of GOP bullshit that's wafting across America has prompted many of my friends to promote the addition of critical thinking to the elementary school curriculum.

They're afraid for their children's future.

I'm all for introducing critical thinking into every classroom—but believe it's unlikely to happen.

So what's a parent to do?

Let your children play with a razor.

The handiest tool in the critical thinking chest is Ockham's Razor.

In logic, Ockham’s Razor, named for a 14th-century philosopher, is the "law of simplicity."

Ockham's Razor cuts through bullshit by insisting pluralitas non est ponenda sine necessitate ("plurality should not be posited without necessity"). 

As such, the law opposes complexity (plurality) and favors simplicity (unity): whenever you have two competing theories, the simpler one is the right one.

Ockham's Razor can cut bullshit positions to shreds in only seconds, which is why you should let your kids play with it.

Here are just three examples.

Trump's election loss

The GOP insists Trump lost the 2020 election because Democrats in swing states conspired either to alter votes for Trump, discard votes for Trump, inflate the number of votes for Biden, or some combination of all of the above.

The simpler explanation of Trump's loss: the majority of American voters favored his replacement.

Child molestation

The GOP insists all gays molest children because all gays are predatory. It further insists that anyone who molests a child must be gay. Lastly, the party claims any gay who denies that he or she is sexually attracted to children is lying.

The simpler explanation for child molestation: some men fixate on children as a result of developmental problems occurring in utero. Adult sexual preference has nothing to do with pedophilia.

Mass shootings

The GOP insists mass shootings result from evil and are an inevitable "price of freedom." They can only be curbed by increasing the number of armed "good guys."

The simpler explanation of mass shootings: the ready availability of guns enables aggrieved individuals to act out their fantasies. Boosting the supply of guns will only facilitate these acts.

Now it's your turn, parents.

Give your kids a razor to play with. It will make them razor sharp!

Doing Nothing

You can commit an injustice by doing nothing.

— Marcus Aurelius

To anyone with a speck of brains, it's now crystal clear Trump would have illegally seized the presidency on January 6.

If you're immensely rich, immensely angry, immensely psychotic, or immensely uninformed, you'd have been fine with a that.

The rest of us are not.

The question remains: in the name of democracy, what will you do about it?

My recommendations are simple: 

• Contact Merrick Garland and demand that Trump be charged with treason. Go here to send him an email. Mine read: The Congressional Committee investigating January 6 has already produced enough evidence to support a conviction of Donald Trump for treason. For the sake of our nation and our democracy, I urge you to prosecute him.
  
  
• Talk candidly about Trump's treason. The Constitution and case law define treason as "betraying one's own country by attempting to overthrow the government through waging war against the state or materially aiding its enemies." Don't mince words. Trump is guilty of treason. 
  
  
• Boycott Trump's corporate co-conspirators. Not just Fox News and My Pillow, but Chevron, General Motors and UPS. Go here for a complete list.
     
• If you encounter a Trump troll on line, complain to his employer. 
  
  
• Start carrying a patriotic pocket lighter. If on your travels you see a Trump 2024 sign, set it ablaze.

This is no time to be a bystander—self-interest should propel you.

Do something! Speak out against Trump.

As the oft-quoted words of Martin Niemöller remind:

"First they came for the socialists, and I did not speak out—because I was not a socialist. Then they came for the trade unionists, and I did not speak out— because I was not a trade unionist. Then they came for the Jews, and I did not speak out—because I was not a Jew. Then they came for me—and there was no one left to speak for me."

Are You Strong Enough?

Are you strong enough now for a truly big fish?

— Ernest Hemingway

Braveheart, move over.

Kids in Scotland today are Chickenhearts.

Or so a Scottish university thinks.

The University of the Highlands has slapped an ominous "trigger warning" on Ernest Hemingway's Pulitzer Prize-winning The Old Man and the Sea: 

Warning: Contains Graphic Scenes

History and Literature students at the school are now on official notice that Hemingway's novel contains "graphic fishing scenes."

The university said trigger warnings allow students to make "informed choices."

One Hemingway biographer told The Daily Mail, "It blows my mind to think students might be encouraged to steer clear of the book."

A British history professor told the newspaper that all great literature depicts inherently violent pursuits.

"Many great works of literature have included references to farming, fishing, whaling, or hunting. Is the university seriously suggesting all this literature is ringed with warnings?"

Among many classics, the school has also flagged Beowulf, Frankenstein and Hamlet for excessive and graphic violence.

If size matters, Moby Dick will be banned by the school altogether.

Critics have bemoaned the concept of triggers for years, insisting its application advances a dangerous liberal orthodoxy.

What's goose for the gander, triggers are now in favor among far-right Super Moms, who cite them when banning books by Black and gay authors.

From my standpoint, trigger warnings are ridiculous because they retard teenagers' development into adults.

We have enough problems with cultural illiteracy.

We don't need rampant faintheartedness, too.

Then We Were New

Don't look at me, it's way too soon to see
what's gonna be; don't look at me.

— Paul McCartney

Paul McCartney, who turns 80 this week, entertained last night for nearly three uninterrupted hours at a Baltimore baseball stadium that was filled to the rafters.

 

I bought the concert tickets as a birthday gift for my wife, who had waited decades at long last to see a childhood idol perform live.

The review in today's Baltimore Sun calls the show "a lively performance," a chaste assessment you'd more likely expect to read in the Liverpool Echo circa 1963.

McCartney rocked, as a matter of fact.

I was happy he chose to include "New" in his set list, a 2013 tune that's one of his finest.

When it was released, The Daily Telegraph described the song as a "jaunty, Beatles-esque stomp," but I think it's much more than that.

In the guise of a Sergeant Peppery love song, "New" conveys the giddiness that codgers like McCartney can experience in the face of decrepitude.

It's a giddiness that can lead to a longer life—and a happier one, as well—and is based on little more than aplomb.

It's a giddiness that defies the withered outer shell. 

"Within, I do not find wrinkles and used heart," Emerson said of the aged, "but unspent youth."

"Don't look at me," McCartney sings, "I can't deny the truth, it's plain to see; don't look at me. All my life I never knew what I could be, what I could do—then we were new."

Take just a moment to listen.